Ahmed Alshehhi
20 januari 2025
Unfortunately, my experience at DoubleTree by Hilton was disappointing. The receptionist lacked the necessary skills to interact professionally with guests, which negatively impacted the first impression of the hotel. Additionally, there was a noticeable shortage of staff in valet parking and luggage handling services, causing unexpected delays and inconvenience. Overall, the services did not reflect the standards of a five-star hotel. I hope the management takes steps to improve service quality and provide a guest experience that aligns with the hotel’s rating.
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