Fuji Ginkei

Hotel provides complimentary transfer from train station to hotel but limited transfer timing from hotel to train station. Able to get great view of the lake with Mount Fuji. Rooftop open air onsen which is great! Quality food is good. However compared with next door New Century Hotel at about SGD 250 cheaper, I think New Century is good enough although no open air onsen.

great onsen experience exact same view as picture from the onsen and in room. however mt fuji view is dependent on the weather condition of the day recommend to stay ＞ 1 night, plenty of places to explore via sightseeing buses

We were very much impressed with the hotel - great location, good service by staff, good dinner and breakfast with great Mount Fuji and lake view.  We can see Mount Fuji from our room. The onsen was larger than depicted in the website, and of course with Mount Fuji and lake view.  A memorable stay at Fuji Ginkei. 

We booked the lake view room, and the view is fantastic. If you are lucky, Mt.Fuji will greet you. The Onsen experience is also great and is the most important thing you can't be miss during your stay.

We are a family of four and had two adjacent rooms on the fifth floor. Views from the room of the lake and Mt Fuji were magnificent. Service was excellent from the initial check-in, room-tour, dinner, breakfast, check-out, to the final waving good-bye. We were pleasantly surprised by both the dinner and breakfast. Food was colorful, well-presented and mostly delicious. Hotel had both indoor and outdoor public onsens. Onsen bath area was clean and water was hot and steamy. However, it was annoying that the water faucets had spring auto-shutoff (to save water). So one had to keep pressing the water on every 20 seconds or so. Also, to enjoy the public onsen, guest had to bring his/her own towels from the room. There were no additional towels provided at the public onsen. I wish the bath towels would be larger and fluffier. Overall a pleasant experience and would love to stay here again.

It's rare to start off a review with a warning but please please please remember to look at the bus schedules before you decide to go out for the hotel as you might end up walking 40 mins from Kawaguchiko station to the hotel. We were disappointed with the dinner as we already informed the hotel about the allergy restrictions few weeks ago but they still got it wrong. They checked it with us during check in and we corrected them already. However, when it's dinner time, we still found the item in meal... We corrected them again after dinner but the breakfast meal was still not corrected in the end. Pretty bad experience for us. But for the view... 5-star.