Seraphim Marcus
31 augusti 2024
Unlike 5 stars hotels, this place are operated by unprofessional amateurs who doesn’t know anything about hospitality and their S.O.P.! Standard Operating Procedures means knowing how to prioritise guests who are business travellers who cherish quiet and exclusivity above everything else by putting them on the top floors and those noisy families with kids are always on the lowest floors to prevent them from stomping on top of every guests and making a total nuisance of themselves. Therefore, if you notice, in every 5 Stars hotels; all the Business Executives floors are always the 2 topmost floors!
But the operators for all Grand Base are either too stupid to realise that or they just don’t care! Especially the extremely repugnant ******* staff- Taisei who enjoys putting all the noisy huge lorry loads of families on their top floors. Hence, disturbing all the poor business travellers living below.
I don’t recommend this place. They don’t prioritise their guests and noise is a big issue!
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