Hotel Wing International Select Hakata-Ekimae

Its location is great, with just a few blocks of streets from Hakata Eki. It provides washing machines and dryers for laundry. Yet, the room is very tiny and we find no spaces to place and open up our two pieces (one big and one small) of baggage. Besides, there is no sill, leaving a big gap between the floor carpet and the door, and the dust or even bugs, if any, could come into the room easily from the lift lobby. If two or more tourists guidebooks of the same language about the scenic spots or local attractions in the neighbouring towns or cities with in*fo of transportation could be placed in the reception lobby, it will help guests plan their journeys during the days of stays in the hotel. Furthermore, room cleaning service should be provided on as early as the third day if the guests like us stay three nights or more.

The room is small but clean and convenient, many kinds of shampoo in lobby to choose

Very bad experience. I booked the room for my family, 4 people including my kids. When we entered the room, there are only two pillows. When we called the room service, the staff responded our room is two single bed room so only has two pillows. We explained that we booked this room for family, and explicitly for 4 people in the order. The staff started with an attitude “how much you pay for this room, your payment only for 2 people, it is not our responsibility to provide you two more pillows.” He stated it like we don’t deserve it, even we order the package for 4 person family. It really ruined the happy mood of our vacation. Next time if you travel your family here, make sure you pay “enough”, or you won’t get the service you expected.