Nishitetsu Hotel Croom Hakata

The room was very small and the ceiling quite low, it felt claustrophobic. The floor carpet was full of dirty and stains and the toilet didn’t flush. Our room was facing the rail deposit so it was quite loud all night. An experience very unpleasant, specially for the price we paid. Avoid it!

I had a pleasant stay at Nishitetsu Croom Hakata. The location is a major highlight—just a short walk from Hakata Station, making it very convenient for getting around the city. I liked the concept of selecting amenities yourself from the lobby, which feels efficient and eco-friendly. However, there were no complimentary water bottles provided in the room, and I noticed that shower caps were not available at the pick-up point either. Overall, the hotel is clean, comfortable, and very well-located—ideal for travelers who prioritize convenience.

Staff is very helpful always very polite and friendly. Room is really small. No room service unless put a sign on the door. Missed two days room cleaning. Public hot spring is very clean and peaceful. Very good location, just several minutes walk to bus station, rail and Shinkansen.

Good location near Hakata station, but room a bit old, hygiene need to be improved

Service is great. Convenient location and the onsen facility is a plus. Easy access to everywhere by bus or underground. Room is a little bit small and if you have more than one suitcase , difficult to accommodate

Nice onsens near hakata station 5 minutes walks

Nice enviroment and stay love it enjoy to have a stay here 👍👍👍

Strategic location as it is near fhe train and has seven eleven on the same building. Just had a problem with the unhinged cabinet below the TV as it fell on my leg which caused a bruise and lasted for couple of days.

The bed is the hard kind, buckwheat pillow. The female onsen very relaxing, 1 indoor pool with 2 jacuzzi jet, 1 outdoor pool, 1 cool pool and 1 infared sauna. Inside onsen have a water dispenser and also vending machine. Washing machine is 300 yen per use, and dryer at 100 yen per 30mins. There’s a small fridge in room, but tv channel quite limited. The window can be open but to a small extend. Can’t really hear any noise from the neighbours. So I assume the sound insulation is quite good. The lobby also have plenty of seating space and the full range of amenities provided. Overall 👍🏻