Pestana Miramar Garden & Ocean Hotel

Have had the loveliest stay at Pestana Miramar Funchal for 10 days really nice hotel reasonable food fair amount of choice staff lovely very helpful room nice Entertainment every night Only a short walking distance to centre of Funchal but can get the bus right across from the hotel very cheap Paying for drinks and food you pay by card they don't accept cash Restaurants in Funchal accept card and cash Madeira is a beautiful island If choosing to go on trips either use the local buses but if booking a mini bus trip try to book in the shops that state no timeshare as you can get caught out

1st time staying at the mirimar needs, we usually stay at the village. The room we had 7412 was lovely with flowers growing around the balcony and over looking the pool. The staff were lovely especially the bar staff to mention a few names Andrea , Phillip, Ivan, zac, & hassan. They all were friendly and welcoming. We used the village winter gardens bar which we hope won’t loose its charm when the village is refurbished. The mirimar cocktail bar is not advertised enough & can be difficult to find . There is a brass plaque that is illegible on the wall at the bottom of the steps leading to it . Once again it is full of old world charm & an ideal to watch the fireworks that happen every June on Funchal harbour. It is quiet and not used enough. The mirimar pool is good , but lacks small tables to put items on . The pool bar is not manned all the time which means taking steps up to the village pool bar. This could be awkward for anyone with mobility issues. I would definitely recommend this hotel . Thanks for a brilliant stay

Went there in March through RCI and first got a dark and depressive apartment in the ground floor with no sun light nor view, instead a smell of mold. At reception they were quite rude and unwilling to help when we were asking for a room with some sun to the balcony. Finally we found the Finnish office (at reception they did not instruct us anyhow) with Rita who kindly helped us and we finally got a slightly better appartment. I have been at Miramar once before but was this time really disappointed. I heard that RCI members nowadays get the worse rooms and I felt that the personnel was arrogant and not willing to help, especially the lady at reception. The pools look beautiful but the water was too cold to swim. The gym equipment from the 90s I guess. The restaurant was closed. There is a small indoor pool with heated water but there was no room to swim as it was always packed with other guests, it’s a shame they don’t heat the lovely outdoor pools. I love Madeira but it seemed to me they are having already too much tourists and you don’t feel everywhere welcome anymore. I stopped travelling to the Canaries already years ago and now decided to do the same with Madeira. However, If I still deside to come back one day, the resort is definitely not the Miramar.. The three stars are for location only. Tip to the management: the customer service at your reception was poor, you should do something about it. We as RCI members felt to be treated like 2nd class guests.