Suite Hotel Jardins Da Ajuda

Corredores do hotel com aparência muito antiga, uartos equipados com mobilia muito antiga, as refeições servidas (excepto pequeno almoço) só são de qualidade em datas servidas, o hotel não tem estacionamento gratuito. Pequeno almoço é de qualidade, a piscina interior tem um ambiente agradável, Staff simpático e atencioso pronto a ajudar.

On arrival I was checked in by a very helpful lady. I had not printed my Jet2 Hotel Voucher. She explained to me how to download it from the app and email it to the hotel. Ok the hotel is dated but I felt very comfortable. The reception area was fully open. There is a building site over the road but to be honest the wind noise from the parasols was louder than the building work. In my opinion you should ignore previous bad reviews.

Wasn't sure what to expect. Quite disappointing arrived at lunchtime (12 ish) lots of work going on inside the lobby. The most miserable receptionist I've ever come across no smile , no welcome to Madeira just you can't have your room till 3 pm.no chance of having it any earlier been travelling since 3 am but tough. Asked if there was anywhere to get a drink and she just pointed outside and said pool bar. No sign posts outside pool bar is set aside from the pool, it was set up for a private function at the night .hotel has a crane in one corner noisy all day long 6 days a week. Quite a dated and dingy hotel. Finally got into the room and it was okay everything you need. The breakfast was okay fair bit of choice. We only went b &b , so don't know what the evening food was like. The shopping centre is just at the bottom of the hill and then right, there's shops, cafes Mc Donalds, KFC and more good places and a very large cheap supermarket. Just across the road is the bus stop to Funchal only €1.90 really regular service. We had room 453

Booked here for 2 nights price seemed reasonable. Hotel Entrance was half closed off on arrival we pulled up outside in the Drive not sure if it was the Right Hotel NO sign above the Entrance. We were told valet parking! In reality we were told carpark was round the corner unfortunately 😕 we didn't get our luggage out of the car while infront of the Hotel , what a Treck to get back to the Hotel with luggage. This is a very poor 3 star if that, very dated and dirty rooms felt unclean and Bathroom corridors smelt awful of sewage . We had a terrible problem with Ants in the kitchen area in our suite Reception obviously are well prepared as only one can of Ant spray, Reception rang our room asking for the can back after 5 minutes my husband took it back then ended up following her back upstairs to our Neighbouring room so obviously a big problem. As we said very dated on having a walk around the outside of the Hotel we realised they are actually rebuilding it bit by bit as half Reception is all boarded up and left hand side of the building is a building site old front still there see pic. We can see once it's been rebuilt it will be lovely and modern. In our opinion not a place we would ever go back as it stands now. Breakfast was OK but nothing to shout about glad we were only there 2 nights it was more than enough could not wait to leave. On a good note location good near a shopping centre lovely walks around the Seafront but all very hilly if your not fit .

We read previous reviews and were concerned. The concerns were unfounded. We stayed for 28 days in sea view rooms and loved it. Facilities I.e indoor and outdoor pool, sauna, steam room and weight room were well maintained as were the gardens. Swimming towels were free on production of issued card. Staff were friendly and helpful and room maid service excellent. Breakfasts were varied and substantial catering for every taste. Evening meals were more restricted but adequate. There was nightly entertainment. The location was perfect for able bodied but I could see the hilly location being a problem for those that are not. Building work going on next door ( like a large number of hotels) didn't detract from holiday. Would we stay in this hotel again YES. The Island is spectacularly beautiful.

First the good bits. The hotel cleanliness is excellent all departments. Food is plentiful all be it typical 3 star. The rooms are well proportioned but a bit dated. Staff were excellent. This is a well placed location within easy reach of bars,restaurants and shopping. The downsides. Next to the pool Area is a large construction site and from 8am Till 6pm very noisy.(see video) with Jack hammers pounding away and very noisy builders. I must say this is no fault of the hotel. Be aware like most of maderia walking is hard with up and down steep hills and steps. Again beyond hotel fault. See attached photo of building site. Site wouldn't allow video with long consistent hammering noise