Sheraton Maldives Full Moon Resort & Spa

Our stay at this hotel was marred by a series of unfortunate experiences, starting from the moment we arrived. We were wrongly informed at check-in that our room had not been paid for, despite having completed full payment in advance. Rather than verifying the system, the staff member sat by as I anxiously searched my phone for proof. Ultimately, I had to show my credit card statement — something I consider private — just to resolve the matter. Her attitude was unwelcoming, which is especially disappointing in a hospitality setting. After discovering the payment had indeed been made, she gave only a brief and indifferent apology. Following this, my husband contacted the Manager, who offered a complimentary buffet dinner for two as an apology. While we appreciated the gesture, it was overshadowed by another issue: we later received a letter requesting us to check out by 7 a.m. the next day, even though our original arrangement was for a noon departure. After another call to the Manager, he once again apologised and offered a spa session for one person. Though his crisis management was swift, these issues should not have occurred — especially given the premium price we paid for our stay. That said, there were redeeming aspects. The view from our room was absolutely breathtaking. The room opened directly onto the beach — it felt as though we had arrived at the sea the moment we opened our door. The room was also clean and well-maintained and we appreciated the convenience of having a coffee machine available. In summary, while the scenery and room amenities were wonderful, the service and communication left much to be desired. We hope the management addresses these shortcomings so that future guests can enjoy a truly seamless stay.

The best of the hotel is the staff. Always greetings, smiling and so kind. We really meet great people. We took ALL INCLUSIVE which is recommended as hassle free. 5 restaurants with good food. Location wise, it is not the best. On the south side you can all buildings of Hulumale , on the north side , a small island with electric power facilities. It take around 15 boat ride from the airport to the hotel. Corals around the hotel are all dead but we can manage to see a lot of beautiful fishes. Need to snorkel a bit more far to see corals. Special thanks to Shafeeg at the pool and Sateeshkumar at housekeeping. Two ladies ( Morocco and Indonesia) at the buffet restaurant are super nice. Overall very happy with our holiday in Maldives . Unforgettable experience. Thanks again Sheraton team for your great hospitality

There was an initial problem trying to contact the resort to clarify certain things prior to arriving as emails were not responded to. However after this issue was rectified, upon arrival everything was superb, 5*. The resort is excellent and service is paramount. Food is very good and there are additional activities offered (charged). Well organised transfers from and to the airport and airport assistance was provided which was very good. Staff were friendly and willing to help at all times. Highly recommended.