Yinxiangchixi

We recently had the pleasure of staying at this capsule hotel, and I can confidently say it was one of the best lodging experiences I’ve ever had! From the moment I arrived, I was blown away by the stunning views of the surrounding snowy mountains and the frozen river. The breathtaking scenery was a perfect backdrop to my stay, making it a serene and relaxing escape from the hustle and bustle of everyday life in Shanghai . The capsules themselves were surprisingly spacious, immaculately clean, and very cozy. The modern design combined comfort with privacy, allowing me to unwind after a day of exploring. Each capsule is equipped with everything you need, which made our stay incredibly convenient. However, I would suggest the hotel to have coffee and tea sachets available in the little kitchenette for guests to make their own in the morning. What truly set this hotel apart was the exceptional service. The staff were friendly, welcoming, and attentive, going out of their way to ensure my experience was nothing short of perfect. They helped , recommended and accompanied us to get a ski suit for me and to take us to and from the ski resort. They were always available to offer recommendations for local attractions, which greatly enhanced my stay. The hospitality made me feel right at home. We loved playing in the snow, making snow angels and making a big snowman. Overall, I wholeheartedly recommend this Capsule hotel to anyone looking for a unique lodging experience that combines stunning natural beauty with top-notch service. I can’t wait to return!

先説優點，環境不錯（夕陽下在户外吃燒烤很絕），設施也齊全（很喜歡投影儀，衹可惜天窗看不太到星星），老闆人也可以（給我們辦了提前入住）。 再説缺點。故事發生在入睡前，我們鑽進被窩看完電影，掀開被子起床上廁所的時候，才發現被褥內側有大量乾燥紅黑的血跡，一大塊是滴落狀的血跡，還有很多擦拭狀的血痕。我們嚇得立刻檢查了全身，確定沒有任何破口後，打電話給前台，要求換一套乾淨被褥。 接下來就是更讓我們生氣的地方：前台小姑娘懶懶散散，猶如“一戳一蹦達”的癩蛤蟆式服務態度。她先説給兩條小毯子，我拍下血淋淋的被褥照片，反問她這可行嗎？要求必須換一套。 隨後，她聯繫了老闆，又表示可以給我們換一間，但是被褥沒有多的，我説大晚上一堆東西讓我們換房間很麻煩，既然有空房間，那為什麼不能把那裡的被褥換過來呢？ 長久的等待後，小姑娘終於抱着被褥過來，往我們床上一放就要走。我們困惑地問她，這是要我們自己換嗎？她説，保潔阿姨下班了，老闆也不方便過來，言下之意就是自己換不了。我們憤怒地質問她，這是我們的問題嗎？她又表示去聯繫老闆，然後走了。 後面，我們又等了許久，實在忍不了，打着手電跑到前臺中心，質問正在玩手機的前台，到底誰來解決問題。盯着她打電話給老闆，才確認是前台來換。 最後，小姑娘終於來換了被褥，把舊床單、被子直接塞進我們房間的臟衣簍中，草草鋪好床單（角落還是我們事後拉好推平的），就離開了。 我的疑問有三點。首先，如果衹是一小塊血跡，疏忽了也能理解，但如此大片血跡，還“藏”在被單內側，這究竟是疏忽還是保潔玩忽職守？ 其次，從未見過如此缺乏盡責精神、遇事除了打電話給老闆，其他一概不主動不積極的前台，這種員工是哪兒找來的？ 最後，老闆全程在幕後，遇到這種嚴重的設施衞生問題，居然放任前台自行處理，況且衹是10點半，尚未真晚到交通不便的程度，這是在忙着什麼呢？ 這就是我們從“對環境設施很滿意”到“非常不滿甚至憤怒”的轉變過程。

當天早上管家就打來電話，詢問大約幾點到店，提前把空調打開了，到了前台後，小姐姐帶我們到房間，服務很好，還給介紹了周邊的景點遊玩項目，漂流，騎馬，原始森林採挖林下參，採摘藍莓都體驗了，很愉快的長白山之行體驗，非常推薦，值得好評。