Hyatt Regency Changbaishan recensioner

Good location for ski lovers

Amazing place. Located right in the middle of the skiing park. Easily get your rentals directly in the resort and direct access to the park.

Very good location, clean room, warm service. Will come back again.

Payment infrastructure a nightmare. Visa card wouldn’t work in their machine. Had to withdraw cash from neighbour hotel. Trip.com took full amount as guarantee and held for 20 days! Payment system resulted in very stressful encounter. Beware!

Every thing is good

This is a fantastic hotel to stay at whilst skiing in Changbaishan. With it’s own ski hire desk and the cost of hire and you ski pass included in the rate (this is not well advertised), all you need to do is grab your gear and take a few steps out to the lifts. The hotel itself is huge and the rooms well presented. There are good food options in the hotel and the small town, just outside the door, has a good few more. The breakfast buffet was really good with a wide choice for everyone. We did not sample the restaurants in the hotel though. Only small let down was the slight end of season feel when we were there. We had club access but there was a reluctance to keep restocking the beer and wine as it was used up. Not the end of the world but it was frustrating when there was a group of us wanting to enjoy a few apres-ski drinks. There is also an outdoor pool which was lacking in heat on a couple of occasions, not sure if this was because they perceived it was quiet and not being regularly used. These were relatively minor grips though. The staff were very friendly and helpful and all in all would be very happy to return.

Great place if you go to ski!

去長白山萬達滑雪的首選酒店，距離長白山機場很近，交通便利，去滑雪也非常方便，酒店有直通雪場的服務中心，滑完雪還可以泡泡酒店自帶的温泉，很舒服。餐飲也不錯，不論是早餐還是中餐廳，品種豐富，味道好！

房間整體來説還是不錯的，設施齊全，雖然開業時間很久，設施會有不同程度的磨損，但是不影響使用。 酒店的餐廳很不錯，這次入住分別去了酒店的不同的餐廳，總體來説味道和服務都很不錯，可以説是超出預期了。 特別是晚餐吃小火鍋的餐廳，手工水餃特別好吃，可惜是那天隨機的，入住五天就吃到了一次，有點可惜。餐廳的服務員也特別好，因為我非常喜歡香菜，有一天晚上餐廳並沒有準備香菜，因為我詢問了，後廚非常熱情的特地給我洗了一大盤出來，真的非常感謝酒店服務人員的熱情招待！

這次入住出乎意料地滿意，一方面房間寬敞，洗手間和廁所間獨立分開，讓帶孩子的家庭非常方便；另一方面整個酒店的服務團隊都非常好，相應速度非常快，能感受到是以解決問題為核心的。尤其是前台的Cindy，在入住前不但主動電話聯繫，在得知酒店滑雪屋服務時間和雪場滑雪助理服務時間存在出入後，馬上主動幫忙聯繫雪場和滑雪屋，非常及時地幫忙協調，成功幫我們解決了這個問題，非常感謝。

完全超出預期的一次出遊，酒店設施及服務完全對得起價格。房間還配有加濕器完全不怕室內乾燥。升級的雪景房推開陽台的窗就是雪景了，近距離觀看雪景的同時也不會吵就很棒。 最後點贊Cindy，服務周到，行程安排得很好。

這家酒店整體不錯！在旺季套餐很划算 前台服務滿分，都很好，尤其是Molly小姐姐，超級貼心。幫我迅速找到了丟失的耳機！ 酒店整體硬件不錯，位置好，離滑雪場很近，出門就能滑雪。後門走幾步就到商業街，特別方便。酒店還有自己的滑雪屋，可以直接租設備，還有滑雪板免費租 還有自己的温泉泳池。 早餐還挺豐盛的，客房還行寬敞明亮，陽台上還能看雪景 中餐廳菜品還行，就是員工的服務稍欠缺，廁所裏竟然有很多蚊子…… 整體在度假村裡，還算不錯的，還是很推薦的！

這次為了學滑雪來的長白山，柏悦和凱悦都住了，強烈推薦凱悦，凱悦的位置比柏悦更有優勢，後門出門就是商業街，大堂更寬敞灑滿陽光，一開始以為十年前的酒店會很舊，還有點猶豫，萬萬沒想到硬件是出乎我的意料，見下圖，可見酒店一直是用心在經營。再來説説服務吧，這次多虧了凱悦酒店前台sherry，因為我是一個酒店控對酒店的房間要求會比較高，sherry一點也不嫌麻煩，很耐心帶我看了酒店的幾個房型，為我挑到自己喜歡的房間，以至於這些天在凱悦住的非常開心，玩得也很開心，細心的sherry知道我滑雪摔傷了還一直關心我，真的是細緻入微體貼善良的好姑娘，本來衹打算住兩天的又想多住幾天了…酒店能有這樣的員工就真的是客人的福氣，還有就是客房服務也特別好，客房部主管幫我及時解決一些小問題，效率特別高，酒店早餐品種多，出品都OK，入住期間客人非常多，大家都能做到忙而不亂，都特別的熱情，可見，酒店的管理是真的太棒了，接下來忙完工作還要繼續入住長白山的凱悦酒店👍

帶着孩子來長白山滑雪，依然選擇凱悦。萬達度假區唯一帶雪屋的酒店，進入雪場非常方便。前台Chris、Jennifer、Alisa，還有禮賓部的小磊，非常熱情，入住期間提供了很多幫助。下個雪季再見。