Protea Hotel Gaborone Masa Square

Very friendly staff and always ready to support you at any time. 

サービス、ロケーションは満点。外食、買い物に外に出ずに移動できる。観光名所もあり、観光客も多いが、混みすぎることもない。いずれにおいても最高レベルのホテル。

I am really on the fence with hote. Do I like it/Dont I like it. Let me start with the like. Rooms are really nice. It is very central in the CBD of Gaborone. Staff is friendly. The negatives: First day. Basin is blocked. It took about 3 hours before (after a second request) to cone and attend to it. The duvet cover close, or use to close with Valcro. Do you know how valcro attack the hair on your legs during the night. Yesterday I ordered a "Dagwood Club Sandwich" 10 Minutes after ordering I get phoned to tell me the dont have Chicken. Guys there is stores sellig Chicken walking distance from the hotel. Really? The breakfast is really an offering not worth the price.payed for it. The breadrolls is for sure not even yesterdays fresh rolls - maybe last weeks? The Cheddar Chees on offer is dried out! This morning at 08h00 the dishes were mostly empty and it too a while to be filled again. I think that maybe to Negatives is outplaying the Positives.

Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.

Having moved rooms today to try and get away from the noise of very loud music, I waited for nearly 2 hours for room service - promised in 40-50 minutes. After 2 calls where I was promised my food was being plated and it still didn’t arrive, I tried to call room service to cancel the order. As no one was bothering to answer the phone at this point, I called reception to explain the situation and cancel the order. The receptionist was totally unbothered… Not somewhere I would recommend. Service appalling and noise does not make for a very satisfying stay.

Although the rooms are large, there is no service. It took three phone calls to reception to arrange a set of towels during my three-night stay. After the first night, there was no hot. No matter how many times I went to the front desk to report it, nothing changed. Very depressing!