Avani Gaborone Resort & Casino

Your reception team are wonderful - Tumiso, Marleen and Tebogo. Your food is good and I would have rated you a 5, BUT for your banqueting people. We had a small training group over 2 days and we were told we are in the Mahogany room. I arrived early on the Wednesday and saw ABSA in there and it was ideal - small, cozy and bright. On Thursday we are told we have been changed to the conference center - a huge room for just 18 people, dark and dingy and very difficult to hear each other due to the size of the room. I ask why we were moved - they cannot tell me!? We endure the day and request to be in Mahogany on the second day and explain how we want the room set up - no problem we are told. The next day the room is not set up exactly as we requested as the old team did not tell the new team what to do. Most unprofessional.

The location is very convenient and rooms are fantastic and well cleaned with very class receptions by workers

Such a well-managed hotel with a friendly and highly professional staff. I stayed for 5 nights to attend a conference (that was held at the Avani) and on the morning of my departure, I woke with a terrible stomach ache and after speaking with my wife, I decided to see a doctor. I called guest services at 6 AM and Night Auditor Nonofo Sefatlho located one that was open 24 hours. On his own initiative, he called the clinic to insure a doctor was on duty and then called for a taxi and gave clear instructions to the driver. The driver also took me to the airport later that morning, and in a rush I neglected to get a receipt from him. I sent an email to Mr. Sefatlho when I returned to my home in Zambia and he kindly was able to get an official receipt from the driver and sent it to me by scan. I greatly appreciate his initiative and professionalism and recommend this hotel for business travelers.