Hampton Inn & Suites Gainesville-Downtown

The establishment is extremely rundown. Room is dirty worn and filled with mold. Bathroom had yrs of mold build up on the grout. The establishment needs to be closed and refurbished immediately as well as visited by osha and the dept of health.

My family and I were heading home from vacation and decided to break up the long road trip by staying in Gainesville. We first approached the hotel to confusing signage and absolutely no parking. The valet attendant was nowhere to be found, so we went to the adjoining garage which turned out to be $30 a night. That should have been thr first red flag, but we proceeded anyways. We then approached the “pool” which I was hoping my kids could swim in the next day. Don’t let the photos fool you. It looks more like a kiddie pool alongside a dirty back alley. When we checked in, we went to our room and immediately turned around. The room was dark, dingy and absolutely nothing like the photos posted online. We spent maybe 2 mins in the room until we turned around, went back downstairs and I told the man at the front desk I wanted to cancel and receive a refund. I’d rather keep driving than spend the night in that place. The man told me we had already gone into the room so it would be against policy to provide a refund. While I understand policy, we had just booked the room an hour or so before so the hotel was obviously not overbooked. I accepted his response and contacted the manager. I give her credit for promptly responding to me, but she simply explained since nothing was technically wrong with the room she couldn’t issue a refund. Poor customer service for sure. I won’t be staying at another Hampton Inn or Hilton property again.

Excellent hotel. Clean, fairly quiet given it’s in a central location with lots of bars/restaurants, and nice lobby bar with late night food options down stairs. You can even find fee parking in the street overnight. The free breakfast was also quite good with lots of options.

As a seasoned traveler, I’ve come to expect a certain level of understanding and flexibility from hotel establishments, especially in unforeseen circumstances. Unfortunately, my recent experience with this hotel during a UF group event starkly contrasted these expectations, highlighting a concerning disregard for customer centricity and service integrity. I had to cancel my reservation on the day of arrival due to an unexpected family illness. Aware of the usual protocols and with time being of the essence, I reached out to the hotel staff at 4 PM, hoping for some understanding or at least a humane approach to my predicament. My interaction with Tim, however, was anything but accommodating. His demeanor was brusque, and his insistence on pointing out the timing of my cancellation. I guess Tim only gets sick in the mornings before 12pm. Despite my efforts to explain the urgency and explore alternatives (like transferring the room to another group member), Tim hung up on me, leaving my request mid-sentence. Following this, I immediately called back, spoke to another staff member who assured me that my reservation would not be canceled. Contrary to this assurance, I later received an email stating that not only was my reservation canceled, but my credit card was also charged. This experience was not just disappointing but also alarming. It reflects a rigid adherence to policy over customer care, and a failure to communicate clearly and effectively within their team. For a hotel that likely prides itself on service, the lack of empathy and the direct contradiction of their staff’s assurances are red flags for any future guests, especially those who may face unforeseen challenges. Advice to potential guests: AVOID THIS HOTEL AT ALL COSTS! In a city that hosts countless visitors for university events, one would expect hotel establishments to excel in hospitality and flexibility. Sadly, this hotel misses the mark spectacularly, prioritizing policy over people during critical times when compassion is most needed.

We used to stay at this hotel for football seasons - and stopped about 6-7 years ago when we chose to stay in the RV lot for home games. We loved this place and raved about the management, and employees. We were some of the first guests when this hotel opened and had very fond memories of the exceptional staff! I needed to book a room for one weeknight while in town for a UF meeting and automatically chose the Hampton inn downtown. We arrived later on (9:30 pm) and were essentially ignored by the valet. Next, as a Diamond member, I asked the front desk employee if there were any upgrades available. The very short answer “no”. No welcome. No thank you for being an Honors Member. No acknowledged of diamond status. No water. No nothing. Sorry to have been a bother. The room was fine. In need of updating but fine. The breakfast was fine. Stays like this make me wonder why I remain loyal to Hilton.

Our family of 5 stayed here for four nights. The parking was pretty bad because it was hard to find a spot close, especially while carrying a small infant. Our floor constantly smelled like **** and we made the front desk aware. We also requested housekeeping and were ignored- it was posted that housekeeping would come every other day which they did NOT. We ran out of towels, toilet paper, tissues, etc. We were told housekeeping would come to our room but they never did. Husband woke up every day with a headache and there was a mustiness on our floor (third floor). Breakfast food was definitely not the greatest or fresh.

From arrival to departure we had fantastic service, starting with Jae at the front desk! Professional, clean and spacious, walkable to so much, breakfast was much appreciated . Centrally located to so many restaurants, Gainesville is a fun town, birthplace of many musicians including none other than the greatest singer songwriter ever to be born Dr Thomas Earl Petty! And also some of his heartbreakers, Bo Dudley, Stephen Stills, Tom Leadon…

I coordinated with Mark McCain, director of sales, to plan a surprise birthday party. Mark was incredibly helpful and accommodating. The banquet room was large and affordable. The room met all of our needs. Mark was very responsive with questions. We were also able to block rooms for out of town guests. The rooms were very clean and modern. The entire scoring was convenient and easy. I'll definitely look to book here again.

Our group stayed here at the Downtown Hampton Inn recently for several nights. What a great place! The location in the heart of historic Gainesville was perfect and walkable to anything we needed- Excellent restaurants, coffee shops, bars and record shops. The staff all provided exceptional customer service and a charming welcome from the valet, to the check-in, to the breakfast service. They even had coffee available at 5:45AM which our crew was thrilled to find (and good coffee too). The gym and pool very clean and well maintained. We also utilized one of the event spaces on-site which was kindly made available at short notice and was the perfect accommodation for our professional needs. Not only would I return for business, but this is a perfect destination for anyone who's visiting Gainesville and desiring a clean, comfortable, well managed and super solid hotel. Unhesitatingly, a 5 stars from us!