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Verifierade recensioner
Läge och interiör4.3
Bekvämligheter4.2
Service4.3
Renlighet4.2
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RubySL
Rum Deluxe King
Bodde på juni 2024
Par
3 recension
4.2/5
Mycket bra
Publicerades 3 juli 2024
location is best.kind and friendly staff.
couldn't change the temperature of A/C.
Översätt
Gästanvändare
Rum Deluxe King
Bodde på sep. 2023
Par
2 recension
5.0/5
Enastående
Publicerades 22 okt. 2023
The breakfast needs to be changed everyday ! Same breakfast for 3 days becomes boring
Översätt
Svar från boendet: Dear Guest,Greetings from Heritance Ahungalla !It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We would like to apologize that we could not meet your expectations with certain areas and appreciate that you shared your feedback with us, as it offers valuable insights for improvement. Once again, thank you for your feedback and we are looking forward to welcoming again in the future.Wish you a pleasant day,Thank you.Warm Regards,Sisira SenaratneGeneral Manager
Gästanvändare
Bodde på okt. 2023
Familj
1 recension
3.2/5
Publicerades 6 nov. 2023
Food was good, service was poor. Had to ask for an iron twice. Location was isolated. It is undergoing a renovation, which was very disruptive.
Översätt
Svar från boendet: Dear Guest,Greetings from Heritance Ahungalla!First and foremost, we thank you for visiting Heritance Ahungalla. As a brand that constantly focuses on delivering exceptional experiences, we regret noticing that your most recent visit has been inconvenient as mentioned. We thank you for bringing this to our attention since it will lead us to deliver an improved experience.Kindly be assured that we will share this with the relevant departments to take action where applicable.We hope to see you again soon.Thank you,Warm RegardsSisira SenaratneGeneral Manager
The pool was very nice and I loved how I could go to the beach every day. The views are beautiful and the rooms are excellent. Room service is great too. Comfy bed, nothing to complain about. Very wide variety of delicious breakfast foods. Had a great time with my family. You need to come here!!!
Översätt
Svar från boendet: Dear Valued Guest, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great time with your family. It’s fantastic that you enjoyed the pool, the beach access, and the beautiful views, as well as the comfort of your room and the delicious breakfast variety. We’re also glad that our room service met your expectations! Your recommendation means a lot to us, and we’d love to welcome you and your family back for another memorable stay. Thank you once again for choosing our hotel! Warm regards, Management Team
Jūlija T
Bodde på dec. 2024
Familj
4.0/5
Mycket bra
Publicerades 11 jan. 2025
The hotel is huge, rooms are big and there are never queues. Pools are good and the pool boys also nice. The housekeeping staff, especially Rukmal is amazing. Downside; The hotel has terrible price policy. You need to pay for everything + 18% and extra service charge. The prices are huge and complexity unfair. This is the reason why I will not return here.
Översätt
Svar från boendet: Dear Valued Guest, Thank you for sharing your feedback! We're glad to hear that you enjoyed the spacious rooms, the pools, and the friendly staff, especially Rukmal, who made a positive impact on your stay. We truly appreciate your insights. We also understand your concerns regarding the pricing policy, and we apologize for any inconvenience this caused. Your feedback is invaluable, and we will certainly take it into consideration as we work to improve our guests' experience. We hope you’ll consider returning in the future, and thank you again for your thoughtful comments! Warm regards, Management Team.
Tamiltravellerms
Bodde på dec. 2024
Familj
5.0/5
Enastående
Publicerades 2 jan. 2025
Must visit luxery property in bentota...amazing staff anf service...excellent room size and view...large poool...private cleaned beach ....large buffet ...nothing to complain about this hotel...its a complete package..spa is must try in this hotel....reception and restuarant staffs are well trained and offered awesome experience..one will melt in their hospitality....definitly will come back to this hotel...
Översätt
6/9
Svar från boendet: hank you so much for your wonderful review! We are thrilled to hear you had such a fantastic experience at our hotel. It’s great to know you enjoyed the spacious rooms, stunning views, large pool, and our private beach. We are also pleased that our staff, especially at the reception and restaurant, made your stay memorable with their warm hospitality. We truly appreciate your kind words and look forward to welcoming you back for another exceptional experience. Warm regards, Heritance Ahungalla Management Team.
Gästanvändare
Bodde på nov. 2024
Annat
5.0/5
Enastående
Publicerades 23 dec. 2024
We were blown away by the exceptional gestures from the team. It’s amazing to see such service driven passionate team. Special thanks to Rebecca Chamuditha, AST FM Kavindu and the cheff who made our stay great. Heritance always have jewel of people.
Översätt
Svar från boendet: Dear Sirisara, Thank you so much for your kind words! We are thrilled to hear that you had such a memorable experience at Heritance Ahungalla. Our team truly goes above and beyond to ensure every guest feels special, and it’s fantastic to know that Rebecca, Chamuditha, Kavindu, and our chefs made your stay even more exceptional. We are incredibly proud of our team, and your feedback reaffirms how lucky we are to have such passionate and dedicated individuals with us. Thank you again for your generous compliments. We hope to welcome you back soon for another unforgettable stay at Heritance Ahungalla. Warm Regards, Nelka Kulasekara Assistant Front Office Manager