WorldMark Bear Lake

If I could give Zero stars or Less than Terrible - I would!!! We drove to this property through the worst snow storm of the season, and upon arrival we were told that our reservation had been changed from a 4 night stay (which was already paid for) to an overnight stay because their reservation system only showed a 1 night stay. When I showed them my reservation and re-confirmation received 2 days earlier, I was told a timeshare owner "must have" decided to use the condo the same time we had reserved, so our reservation "must have gotten kicked out" without any kind of warning or communication to us or our booking agency. That's such poor business practice and customer service!! The family checking in after us experienced the same thing!! This property doesn't care about customer service, they only care about their bottom line and their timeshare customers!!! When asked what they were going to do to fix the situation, they offered to relocate us back down the canyon to a single hotel room for my entire family (not a condo) which was also a two-hour drive in the storm, for the rest of our stay. I was unwilling to risk my life, or the lives of my family driving up and down that canyon in a winter storm and because of that, I was called unreasonable, and told "these things happen - and it is what it is". My husband and other family members had to get a hotel room for the night in Logan because driving up the canyon at night in the storm was too treacherous - especially with not having a place to stay for more than overnight as that was their offered options - to stay 1 night, take a 1 room condo for our entire family to stay in, stacked on top of each other, or drive back down the canyon and stay in Logan. That was all they were willing to do for us. It was pathetic, and they continued to point fingers and blame other parties for their problem!!! No - the property is the problem. If everyone but the property has our reservation correct - there is more than a "glitch" in the system, esp if it happened to me and the family checking in after me!! It's not like there are other options for lodging around there, and in the middle of a snow storm - turning paid customers away is not only terrible customer service, it's truly dangerous!!! Additionally, they have terrible company ethics if willing to do that to anyone!! I hope no one they turned away was hurt or injured by their negligence! I will never stay with this property again and I hope the gentleman that was checking in after me feels the same!! WorldMark should not be allowed to rent their properties out to online sites if they are pulling reservations from paying customers and not saying a word, and then turning us away once we get there! They obviously do not understand the meaning of having a paid "Reservation"! I would strongly encourage *******, Vrbo, Extra Holidays, AirBb, Travelocity and any other property rental site to cancel partnerships with WorldMark if this is how they treat their vac

Wonderful home base for exploring Bear Lake, which straddles Utah and Idaho. Clean, safe and comfortable, with views of the 'Caribbean of the West'. As with other WorldMark properties, every attention to detail was spot on. Staff warm and friendly. During a several hour deluge of heavy rain, the indoor spa and pool was busy and a welcome place to relax and loosen up travel-weary muscles.

We arrived in late October and found that the city and surrounding attractions were mostly closed for the "season" ... so when selecting your week, I would select something earlier. Secondly, the timeshare is beginning to show wear/tear on its furniture; .the appliances were in good shape, but WHITE, and the countertops were all formica. So if you are accustomed to newer looking appliances and granite or quartz countertops, you may want to reconsider.