Grand Hotel Gardone

湖景非常贊，酒店很大，早餐很一般，門口停車很方便。房間也很大。

We are sad to see the Grand Hotel close down for 2 years! Having stayed there 3 times, the hotel's situation along the lake and views are amazing, and the team really makes your experience. We hope the character and beauty of the grand hotel are retained in the renovation. Barbara C. and her team could not have been more helpful as we planned our wedding weekend in Gardone Riviera from the US. Barbara went above and beyond to make our experience the best, connecting us with local vendors and planning our welcome party on the terrace of the hotel. I hope she will return when the hotel re-opens!

Do not stay here. This hotel harps back to the 1800’s and not in a good way! The rooms are beyond tired. The dining room is disorganized, untidy where we had to ask for cutlery on three out of three mornings. The hotel does not possess even one iron!!

This was our second visit this year and our ninth or tenth since 2012. The hotel’s location and position on the lakefront cannot be beaten. The views are superb and the hotel is very well positioned for the ferries. A lake view room with a balcony is a must. Yes the hotel will benefit from a general refurbishment ( closing on 21st October for a two year renovation ) but hopefully the character will be retained as it is a listed building. On all of our visits we have been made to feel so welcome by the very friendly and helpful staff. If the new owners want the hotel to continue to attract repeat visitors they should ensure that they retain Barbara as the manager. She is excellent and has great local contacts and knows all of the regular customers. Similarly Mirko is a great asset with superb local knowledge which he can pass on in several languages. He would make a great concierge.

What a beautiful old hotel which still has many original features. The views are stunning from every part of the lake facing side of the hotel. The staff were so friendly and helpful. As mentioned in a previous review it would be nice if the staff dressed more formally in keeping with the hotel. Unfortunately, there was one member of staff who thought it was ok to chant football songs in the restaurant at breakfast time which no one was amused by. The manager should have put a stop to that. I asked for a mattress topper and it was immediately brought up to my room. Rooms were spotless however very dated. It will be something spectacular when its refurbishment is completed. The ferry port is straight outside the hotel. Unfortunately the weather was so horrible the week of our holiday we didn’t get to enjoy the beautiful lake.

This hotel is living off past glories. Our junior sweet was good with a balcony and superb lake view, but the room had no tea/coffee making facilites, I asked for a kettle which the hotel said no!, no iron to press your cloths. If you went for breakfast after 9am, hot food would be at a premium with the hotel not replenishing often enough if at all, I over heard a customer asking for bread for toast, the waiter said no!!. One of the tea/coffee machines in the restraunt was broknen leaving just one for ll the customersThis could be great hotel with just a little effort. Its rated as 4 star but unfortunatley in my opinion its a 3 star. In my opinion Premier Inn in Uk is has better room facilities!. That being said the hotel is in a great location and the staff in the piano room bar were great as were the staff at the pool bar.

The travel agent nor Jet2 advised us on booking this hotel that it was due to close in October for a major refit. We found out after we had booked it. I contacted the hotel and was assured all services were in place to ensure our special (25th wedding anniversary) would be a success. On arrival the suite was a great location overlooking the lake but the room was very tired and drab, we didn’t mind that as the view made up for it. However, the services within the hotel are very lacking, fridge wasn’t topped up, even though we mentioned it at reception, some sun beds were broken and dirty, dirty parasols, breakfast was chaotic always running out of plates, cups, tea pots, we actually only had breakfast four times as both myself and my husband came down with food poisoning during our stay and were quite ill. There was no room service so even though we were ill we wouldn’t have been able to get anything brought up. I did have a couple of messages from management asking how we were. We had an evening meal one night and due to torrential rain during the day, the floor at the outdoor seating area leading to our table was wet and clearly a hazard, given a lot of elderly stayed here I was surprised we weren’t seated inside. The choice of bar snacks was very limited and mainly a burger or club sandwich which wasn’t very inspiring, the evening meal was ok but not great, earlier reviews mentioned fine dining but it definitely wasn’t, in fact a lot of the clients were complaining that they’d been previously and the standards had dropped immensely, apparently jet2 had stopped booking half board and offered refunds as there were many complaints about the food etc. the staff were pleasant and friendly but overall I wish we had changed the booking and gone elsewhere. It wasn’t a special place at all and very expensive for what we had in comparison to other four star hotels we’ve stayed at. I’m sure ten years ago it was a wonderful place.

This hotel is horrible. There are party’s going on untill after midnight in a space right under the rooms where we are staying with our two kids (3y and 10m). Neighter of them can sleep because of the noice and the bass that we can literally feel in our beds. When you go and ask to put it less loud “they can’t do anything about it”. I would have never stayed in this hotel if I would have known they where throwing parties here. Also the service at breakfast sucks. Do not book this hotel if you want a relaxed and energizing holiday.

We arrived just before midnight for our two night stay. The hotel is so large that we felt we were on a route march to get to our room. Eventually we found it after going up and down in the wrong lift in the wrong half of the building. Our room was well appointed and had an amazing view over the lake when we woke up the next morning. The situation of the Hotel is perfect, right on the shoreside with huge terraces, swimming pools and access for swimming in the lake. Breakfast the first morning was chaotic with no chance to get a coffee or cup of tea as there were no cups available. The good quality was very good with lots of choices. You could also sit out on the terrace if you wished. The second morning experience of breakfast was much calmer as we were down earlier and we enjoyed this much better.