Staudacherhof

We reserved two rooms at Staudacherhof last week. After two nights of sleeping in Room 217, my father was covered in dozens of bed bug bites and we found a dead bed bug under the bed frame. We reported this situation immediately to the front desk. The hotel representative explained to us that there had been a known issue in that exact room for months prior, which they believed had been resolved. Immediately my parents were switched to a different room and the hotel offered to launder all of their belongings at a high heat, and they were ultimately offered a 50% discount on their 4nts lodging. The remainder of our trip was tarnished by this experience, my father experienced significant pain and discomfort from the many bites, my parents had to go over 24 hours without access to their personal belongings while they were being disinfected. We have also had to go to great lengths to ensure we do not bring these pests back to our homes (expense and inconvenience). We shared this experience with the owner, Peter Staudacher, and asked for a full refund of the charges for my parents room only. We are of the opinion that despite the 50% discount, being charged over €500 for this stay is inappropriate due to the pain and suffering this has caused. Peter Staudacher has refused the refund, he believes our “claim is not appropriate” We cannot recommend this hotel and will not be back.

We have been visiting since 2004. The family continues to set the bar high with their exceptional product from check-in to check-out where the room was spotlessly clean and fully functional with a view that lasts forever. All meal services continue to meet or exceed expectations in variety, quality, and presentation where they are working through their dinner service options this year. The spa continues to excel, exceeding expectations across all facets - the pool seating area is the best while soaking up the surrounding mountains. The property is located very close to town, making it very walkable. The staff continue to be respectful and courteous, providing outstanding service with a smorgasbord of opportunities to keep you busy while visiting this fine residence and wonderful region of Bayern. We’ll be seeing you again next fall!

Disappointed. I stayed at the Staudacherhof based on a friend's advice, where he said that this was one of the best places he ever had stayed. I did not find this to be the case at all. While the hotel was nice, it was an average experience, without anything standing out to me. I thought it was expensive, the food average, and the staff pleasant but nothing above and beyond. Wish I had stayed somewhere else, especially for the cost.