Highland Lodge

It was off season so there was no one on site. Checkin is all digital and worked seamlessly. Had a bit of trouble finding the room and was only stairs down to the lower rooms. Rubbish bin had not been emptied from prior guest. Studio was very comfortable and had everything you could need.

Godt sted, der er bager og pizzaria i hotellet men ikke en egentlig reception, mere som lejligheder end traditionelt hotel.

Nice room, easy to do self check in/out. It's very strange that there are no kettle in the room, need to ask the clerk in restaurant to get hot water.

This site was obviously understaffed. The model is set up to minimize staff, but it doesn't work in practice. The dining room staff were called upon to assist check ins. The dining room was understaffed. The staff made a mistake, which I understand. Mistakes happen, particularly when the staffing model inappropriately stretches them. But, we had to ask the staff for information instead of them communicating more directly with us. The result was that we felt like a pain in order to simply get a hot meal over two hours after ordering it. This advertised two dining rooms and that was not true. The parking was horrendous and there didn't seem to be a plan. We would have liked to use the pool and sauna, but the dining debacle took that opportunity from us. It's evident that this is a "start up" and that ownership/management believe that they can get by on minimal staffing. Start ups typically require a heavier leverl of staffing to deal with the inevitable issues. I did communicate our issue to management. I had to ask directly for a response and, now, am waiting for the general manager to get back from vacation. If you go, find another place to eat and park until they get their systems in place.

The digital check in procedure was very unwelcoming. They are just trying to save money by having the guests do everything. Not happy with the way things are going regarding lack of customer service these days.

Perfect stay at Highland Lodge.Great bakery and pizzeria.