Gästanvändare
29 april 2024
If the hotel is anything like the a la carte restaurant downstairs, I'd suggest steering clear. Our recent family dinner there was marred by a waitress whose demeanor was both rude and uncooperative from the outset. Instead of providing helpful assistance, she responded to any inquiries about the menu by simply pointing to its contents. Even basic tasks, such as orderly pouring drinks, seemed beyond her capabilities. Despite paying €45 for a steak, she insisted it could only be cooked to "medium," disregarding our preferences. When we inquired about side options for the steak, her response was dismissive, accompanied by a smirk. Our attempts to address these issues with her were met with defensive arguing and subsequently storming off without a word, prompting her male colleague to take over our table. While the gentleman provided better service, the overall experience was still disappointing. We had ordered three appetizers, which arrived only after the main course, because they forgot about them. One of the appetizers, the beef tartare, arrived completely cold, as if it had been hastily retrieved from the fridge. Furthermore, the €45 steak, supposed to be cooked to "medium", was served "well done", and the wienerschnitzel was simply inedible. Towards the end of the meal, the same rude waitress returned to inquire about dessert options, only to react angrily once again when we declined. It was only after her departure that her colleague offered dessert on the house as an apology, which we politely refused. Despite the unpleasant experience, we were charged full price for our meals. Overall this restaurant provided service of an amateurish standard.
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