Four Seasons Hotel des Bergues Geneva

It is an old hotel so the lifts are slow and old. There is renovation work so a bit inconvenient that some workers walking along the floor. The Michelin restaurant service is perfect

位置好，服務好

I have a great fondness for the Hotel Des Bergues, which I have been visiting for over 20 years. Alas, arriving on what appeared to be a very busy Wednesday afternoon, I was disappointed that the room allocated was decidedly shabby and battered with a shower over the bath, [yes really!]. I have a Four Seasons Elite membership, due to my frequent visits at the hotels. This allows me certain benefits: nevertheless, the deluxe classic room is degraded, carpet well worn, separate toilet with no handbasin and above primitive bathroom with bath and a shower head in the bath. Air conditioning not best in class and doesn't cool below 21. However, the real horror was discovering that a used soap and soap dish had not been removed from the bathroom. It made me wonder about the room's cleanliness. This hotel has a lot of high volume traffic and rooms used to be impeccable. Not so anymore. Renovations are currently going on - so do be careful about which rooms you chose as there is noise. Newly renovated entry category rooms do not appear to have a desk. Bizarre! Hotel Price inflation is hitting everywhere but rates here are simply not justified . This is more "Mariott" than "luxury offering" - and nothing wrong with the Mariott by the way - at least it's honest. I get the feeling that management have lost control and too many new people are in supervisory posts. Missing real attention to detail and lacking prestige service.