M Hotel

Friendly staff , clean rooms very comfy Romina and Yasmine front desk are very emphatic they welcome you always with smile and help you when asked * Have stayed here few times always surprised how happy aim when returning to this great hotel perfect location * Thanks Romina &Yasmine*

Great view and clean. The beds were a bit uncomfortable but overall a great stay! Everyone working there were very friendly and helpful. My husband enjoyed the breakfast and the lake view. Walking around the lake was a nice option as well. It was a great way to decompress

Very nice hotel surrounded by beautiful lake. The hotel breakfast and the food at the brasserie were very nice. The employees are very friendly and helpful. The room was nice, clean and very well equipped. It was very clean but quite warm as no airco ( especially very warm last wkd of august. Recommend this hotel if you need to relax and resource yourself.

Reception staff were unprofessional having private conversations whilst checking me in. Didn’t give me a tag so I could have my room cleaned. Room had a funny smell and wasn’t cleaned very well, sticky stains on floor. Water wasn’t hot, tepid l.

Overall ok. Staff is very nice except for the one receptionist at check in, she was not pleasant and not very welcoming. Hardly did eye contact, barely welcomed us and clearly didn’t want to be there. Well situated hotel, clean, nice bar, nice restaurant.

We made a booking for the Eburon Hotel and we specified that we wanted a king bed. When we arrived there on Saturday afternoon, we saw that the room they gave us only had two single beds which were quite small. When we told the reception that we were given the wrong room, the receptionist told us that they had made a mistake and that all rooms with king beds had already been checked in. She didn't offer any alternatives. We asked to speak with the manager who also had no alternatives to offer. My husband then asked if they had any other hotel from the same group nearby where they could get us a double bed and if was only then that they went and looked for one. They sent us to the M Hotel in Genk, which was half and hour from Tongeren, which meant we had to change our holiday plans. When we arrived at the room at the M Hotel, we realised, to our dismay, that they did not have a king bed but instead two single beds with a double (thin) mattress on top. During the night the beds came apart forming a hole in the middle and both my husband and I woke up with sore backs. The positive things about the M Hotel was the staff, who were very friendly and empathetic (contrasting with the Eburon) and the nice breakfast which, in the end, they offered to us as a good gesture (together with a bottle of bubbles) after we explained about our very bad night sleep. It is incredible that a 4 start hotel cannot provide a proper king bed!