Premium Suites d'Lement at Genting Highlands

I did come to stay at this hotel every time when I went to Genting Highlands, however, this was the first time that I felt disappointed at its service. I stayed here for more than two nights, but the hotel provided just only four bottles of water during the stay. Although I asked the hotel to make up a room, the staff said “no”. If I can rate this as zero for the service, I will definitely do it. One more thing to add, the staff at the reception was not helpful at all. When I asked about the price of the breakfast, she said “You can pay extra for RM 16 per person”. However, when I went to have the breakfast, it turned out that I was charged for RM 50 instead. I think it was because her pronunciation in English. She put the wrong stress on the number 16 and 60. Also, the cleanliness of the area for the breakfast was terrible as I saw the cockroach walking on the tray of the bread there. So sad…next time maybe I need to reconsider my stay at this hotel. Really disappointed.

I booked two rooms in same hotel to find they are in different buildings.. ended up staying in terrible and cold 2-room unit with broken washroom window and wind noise .. the place is dirty and toilet is disgusting.. unbelievably terrible experience..

The view is so nice specially at night.. love it

The hotel wad cheap n Nice. I liked the environement. But difficult to check in

DO NOT BOOK WITH FLASH GROUP ABSOLUTELY TERRIBLE GUEST SERVICE AND ROOM STAYED IN 71305 AND FACED NUMEROUS ISSUES WILL BE 0 STARS IF CAN I DONT KNOW HOW THEY HAVE A RATING OF 3+/5 ISSUES FACED 1. 71304 and 71305 are connecting rooms but I could open the connecting door between 71304 and 71305 major red flag for security and safety and staff refused to change our room insisting that the door was sealed until I showed them the picture below and they came down to close the door used the furniture in the room to block the connecting door as we were paranoid about it being able to open when we first entered 2. aircon will auto switch off aft 30mins (reported and technician came to repair the following day) 3. only had 1 measly bottle of shower wash for 2 ppl for 3d2n stay requested for more and was told will be charged at rm5 per bottle???? 4. only had 1 hanger in the closet (reported and staff put 2 more the following day) 5. hinge of shower door was broken and falling apart you can see the screw that had dropped out on the fall safety hazard especially in the shower area shower door also could not be closed fully so water would spray out 6. the tap at the sink was loose and could be wiggled around (small issue but clearly shows lack of upkeep) 7. found an opened tea packet??? unhygienic af to leave it there 8. tv was not working at all no signal found 9. NO HOUSEKEEPING DESPITE BEING MENTIONED IN THE PROPERTY DESCRIPTION switched on the housekeeping light when we left but came back to see the room was not tidied up checked with FLASH GROUP and they said no housekeeping was provided?? if we want we could pay RM150 for 1 time cleaning???? we said ok don't need to clean but at least give us new towels since the old towels were already thrown on the floor as we thought there was housekeeping???? but no insisted on charging us RM60 for new towels???? ******* crazy company trying to milk money from their guests no sense of service or courtesy to at least provide us a change of towels for all the issues on the first day but no they decided that their company policy was more important than guest service I know they are quite a big company throughout Malaysia with many apartments but this will be the first and last time I'm booking with them Rather I recommend MagTree as a host; stayed with them previously on Genting and was good no issues

Very poor property No clean room No room service Very bad experience