Hotel Seri Malaysia Genting Highlands

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Hotel Seri Malaysia Genting Highlands
Hotel Seri Malaysia Genting
Goh, Tong Jaya, Hotel Sri Malaysia, 11, Jalan Jati 1, Genting Highlands, Pahang, 69000, Malaysia
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Rum (29)

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2.5/10
Cherrie Yi
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2.5/10
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Exteriör (11)

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10/10
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8.0/10
Sanbaobuer
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8.0/10
Sanbaobuer

Uppladdat av användare (22)

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4.5/10
Gästanvändare
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4.5/10
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4.5/10
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2.5/10
Cherrie Yi
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2.5/10
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8.0/10
Zaki
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10/10
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Övriga hotellbilder (11)

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2.5/10
Cherrie Yi
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7.0/10
pecinta seni silat melayu
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Gästrecensioner

7.2/10
49 recension
Verifierade recensioner
Läge och interiör8.0
Bekvämligheter6.5
Service7.3
Renlighet6.8
Cherrie Yi
Familjerum
Bodde på apr. 2025
Familj
5 recension
2.5/10
Publicerades 16 maj 2025
Absolute NIGHTMARE. I booked 2 rooms with them via Trip.com. When I arrived, I provided both confirmation numbers and my name but the reception refused to acknowledge and simply insisted I only had 1 room booked. They also said that the hotel was fully booked. As it’s close to midnight and I’m with my elderly mum, I had no choice but to make a second booking at another hotel while the Trip.com customer service operator tried to rectify the problem. Turns out there were 2 rooms booked, 1 under my name, the other under my husband’s name. But the receptionist simply chose to disregard the booking confirmation numbers which I’ve provided. Thereafter, I asked the Trip.com customer service operator to help me cancel the second booking since the 2nd room is available for me to check in at Hotel Seri Malaysia. Soonafter, the hotel manager told me that the 2nd room amenities is faulty when I was checking in for the second room when they could have told me earlier. As I had already made a second booking at another hotel, I asked if I could cancel the second room since it’s entirely the hotel’s error to which the manager said yes but I have to liaise with the Trip.com CS operator. However, little did I know this so-called Hotel Seri Malaysia manager was playing a prank on me. After endless to and fro calls, I got to know that the same manager refused to cancel the second room booking and even had the audacity to tell the CS operator that I was the one who insisted on cancelling even though they offered me another room (mind you, I have never heard anything of such from him) so I went over and asked when did you ever offered me another room!?! Thereafter, he tried to come up with all kinds of excuses to cover up for their mistakes and errors. In the end, I couldn’t cancel the second room at Hotel Seri Malaysia and had to incur the loss of the second booking I made at another hotel just because someone couldn’t do their job properly. It’s a joke if someone like that can be a manager. I have attached photos of their so-called family room. Cracked toilet bowl, used soap bar from the previous tenant, dirty sink, smelly bedsheets, yellow-stained towels, no hair dryers. Honestly, I’ve stayed in budget hotels far better than this. Stay at your own risk, ppl.
Översätt
Anonym användare
Familjerum
Bodde på juli 2024
Familj
10 recension
10/10
Enastående
Publicerades 18 aug. 2024
ok nice untuk family, will repeat next time ada breakfast skali
Översätt
Bailiff
Familjerum
Bodde på maj 2024
Familj
2 recension
6.0/10
Publicerades 4 juni 2024
It's time to upgrde all the furniture and ammernities. Outdoor look presentable.
Översätt
Chua Siew May
Standardrum i queensize
Bodde på juli 2024
Annat
49 recension
6.0/10
Publicerades 10 aug. 2024
This hotel surrounded by a lot of shop
Översätt
Zaki
Familjerum
Bodde på aug. 2024
Familj
1 recension
8.0/10
Mycket bra
Publicerades 8 sep. 2024
So far so good
Översätt
Gästanvändare
Standardtvåbäddsrum
Bodde på aug. 2022
Par
3 recension
4.5/10
Publicerades 26 sep. 2022
Wifi very weak and only available in the lobby. No hairdryer, only 3 x power plug near the pantry table which 2 is taken up by TV. The other is near the bedside below waist level. The rooms smells and the whole place is very run down. See attached photos of the toilet basin with a black rim of algae and paint peeling. The wall power plug is also filthy. They even collect a refundable deposit from me inclusive of taxes🥺
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Lind Jumali
Standardtvåbäddsrum
Bodde på aug. 2022
Affärsresenärer
13 recension
5.5/10
Publicerades 12 sep. 2022
Great location but quite disappointed with the room, toilet look quite dirty and room a bit smelly. Breakfast serve ala carte and no one inform during check in. But easy to get makan place and confectionery store.
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Blqsdhnyh
Standardrum i queensize
Bodde på maj 2024
Affärsresenärer
9 recension
6.0/10
Publicerades 7 juli 2024
Hotel lokasi okay lah. Hotel besar pun besar. Cuma nya sunyi sikit dan hotel agak lama2 gituu.
Översätt
pecinta seni silat melayu
Familjerum
Bodde på maj 2023
Familj
1 recension
7.0/10
Publicerades 3 juni 2023
hotel yg ok...fasiliti yg biasa2 kalau nk dibandingkan dgn beberapa homestay sekitar genting yg pernah tempah...
Översätt
Sanbaobuer
Bodde på maj 2023
Ensamresenärer
47 recension
8.0/10
Mycket bra
Publicerades 3 juli 2023
前台服務周到,雖然語言不通,還是儘量幫助叫車等服務,周邊用餐的地方多,但房間設施設備老舊,淋蓬頭髮出“呯呯”的聲音,真害怕會觸電。
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