GEO38 Prime Suites Genting Highlands

Was a quick unplanned getaway that's why i dont bother to complain. Was really packed due to concert event. Check in was fairly easy albeit the quite pricy deposit. Biggest letdown was the lifts that caters to all 38 floors that will make you wait for a miserable time especially when all visitor check in at the same time. The apartment was spacious but there was a sewage smell and the bathroom was literally wet from ceiling leak. Again didn't bother to complaint as it was a quick stay and would be a nightmare if i stayed longer.

Price quite cheap and convenient. Too expensive deposit. Please reduce it. Otherwise all okay.

The place is clean and accessible to the amenities around it. The only concern is usage of lift during checkout timing. It usually get jammed up and have to wait a long while. So avoid going out during checkout timing. The customer service from 7stone is much better than Maplehome. They are more responsive to your request and enquire which make the stay more pleasant.

Although it states apartment with Balcony & 3king bed but unfortunately it has No Balcony. It's all wrongly advertised but the customer service from trip.com is so efficient and helpful to try and get me a room with Balcony. But the new room that we received had a Balcony but only with 1 king bed. First picture is the first room we got and the second picture is with the Balcony and few thin mattress to make up for the less of bed

Pls stated Ur company list Infront of your counter or offices . I didn't receive any info on deposit payment because I've been checking with the info repeatedly before choosing any of the hotel or Airbnb pls stated UPFRONT . I have queue at one operator at first and spent sometimes on queuing and then when is my turn they said it's not under their operation so pls stated clearly who is whom room U are operating . During my check out time, I dunno Ur staff is being trained or not, I was the one she should attend at first but she attend other guest instead of me personally and the said didn't saw me just saw the person who direct to the counter?? What Ur eyes see only straight object is it????? . So frustrating ...overall the house is clean nice, good smell and nice facing open unit. . Thank you

Clear sign available to guide you to the check in. Alot of food selection availble nearby without going all the way up to sky world. Ten minds driving distance to premium outlet. This is pretty much an Airbnb type of accommodation and do not expect giving hotel service. Basic amenities such as water boiler, hair dryer are available. The cleaning need to be more details as I can still see a towel of the previous guest hanging behind the door.