Resorts World Awana

The service is efficient and friendly staff, breakfast choice can be better, taste of food is rather bland and the morning team is lack of enthusiasm in serving the customers. Concierge team were helpful but don't seem to know how to arrange the bags well in the car needed help from another senior colleague. Overall the customer service needs attention to be a better hotel as the hotel has been renovated and looks good outside.

This place we already come 2nd time,very comfort and suitable for kids. If got kid playground at there then will more perfect for kids 😂😂

Hotel had been upgraded. Things looks new and many activities added. Particularly the nature walk is very interesting. Cool weather up here in the mountain.

The check-in process is fast and efficient, but the staff attitude needs to improve. He is more senior than other staff but he has a poor attitude. He never smiles and gets angry when another customer asks more questions. I am not sure I recall his name correctly, Haniz. The room is clean and has basic toiletries. Just the air-conditioning needs to be served as I can switch on during the night, and the technician needs to clean the filter before it can be switched on. They have shuttle service from the hotel to cable car and premium outlet.

I recently stayed at Awana Resort World Hotel and overall, it was a good experience. However, I wanted to provide some feedback regarding our stay. During check-in, one of the reception staff seemed distracted, chatting with colleagues while attending to guests. It made it difficult for us to get his attention, and we had to strain to hear him over the loud music from the private event at the swimming pool. To improve, I would suggest that the staff focus on their tasks during check-in and checkout, ensuring guests receive the attention they deserve. Additionally, perhaps the music levels during pool events could be adjusted to allow staff to better communicate with guests. Despite these issues, the hotel's facilities and amenities were great. With a bit of attention to these details, Awana Resort World Hotel could provide an even more exceptional experience for its guests.

2nd time stating at this hotel and I must say, it’s the best location thus far IF you are someone who want to shop at Premium Outlets, go to KL and maybe a day trip to Genting Highlands and theme park. It’s a lot less crowded, more peaceful and free bus rides to premium outlets is a plus point !