Resorts World Genting - First World Hotel

The hotel was average overall. It was cooling, which made the stay somewhat comfortable, but basic amenities like toothbrushes, cotton buds, and other essentials weren’t provided, which was a bit inconvenient. We mainly visited the area to attend the Heineken Refresh Event at Resorts World Awana, which was perfectly organized and very enjoyable. We also managed to visit the French Village, which was a lovely experience. However, transportation back to the hotel after the event was a major issue. Despite the official announcement that the cable car would operate longer hours, we were denied tickets at the counter even though we arrived before 1am. That part was quite frustrating and poorly managed. Overall, it was a mixed experience—some highlights, but also some logistical letdowns.

Issues with booking , tried several self check-in machine and all returned same errors. So I am forced to take queue number to go in counter to solve it. About 300 numbers ahead and it spent me 5 hours waiting time to be served. It disrupted my plan and also not able to use the complimentary indoor theme park ticket. Room is basic, only tissue , toilet roll and all-in-one shampoo provided. Toothbrush and toothpaste etc will be charged if needed. At the end checking in late and yet have to checkout before 11am to avoid additional charge again. What an unpleasant trip.

Okay as normal, suitable for 3 adults 1 kids family room, small toilet & small washing area

The check in was terrible especially when booked from 3rd party app. Maybe due to public holiday Peak season. Not able to do self service check in. Took a queue number with 135pax infront of us and the wait was 6hr !! We reached at 1pm and only managed to get our keys at 5pm ! *Note: Take a queue number first ! Then try self check in. If not able to then the assistant check in. Self check in saw that you are able to choose connecting rooms, room views, bed size. Some need to pay extra for it. On the 2nd day we had more families coming in and again cannot do self check in. Tried to take queue number for reception CS at 9am but they said too early so do not allow us to take any tickets. By the time we return to take a queue tix at 11.30am it was like 100pax infront of us. Came back again at around 2pm and the queue number was really slow. Tried self check in ...again not able to. CS told us those with booking number need to queue at machine with assistant and there are ONLY one of it. Lucky we had the reception cs tix so we queue at both ends and see which is faster. Reception CS is faster. Ends up check in only around 4pm. Believed if you bought the hotel room direct from Genting. Self check in will be a breeze. Room wise - still acceptable for us being a budget range. Bed and pillow was soft. There's hair dryer, safe, fan, tv, bathing soap, container for water, hot and cold water outside. Hot and cold shower. Separate shower and toilet. Packet Tissue. Toilet paper. Note : The shower room does not have any hook inside ! Only outside. So if staying with friends...you need to figure out how to cloth up. Suggestion: Plastic bag of clothing outside. Towel on plastic bag. Wrap and go toilet to change? Hahah Not included - aircon, toothbrush, room slippers, kettle, beverage. View...what they given us was no view...just opposite view of rooms and mouldy on the walls due to the weather. Saw self check in you can choose mountains view...or you can request from the reception CS. Love the locations as all amenities are downstairs.

Good environment for families with kids. But water quality sucks with taste of dirts from any water dispenser and room water pipe.

Room was very small, the pillow and bed was very uncomfortable. There was no water given, toothbrush or any shampoo. Their Body was has the same colour as the hand wash. I can’t believe I was charged 350+ for this horrible room. And they check in counters took forever, they have one whole row of counters but only 3 is open during holiday season?! And they simply charge us for the tax, they charges us RM62 for one night for the three of us? That’s insanely high. I will never come back to this horrible hotel, I suggest whoever is reading this, please don’t make the same mistake I did, and if you’re a foreigner and hotel is better than this rather than be charged so high for the tax for a cheap dirty hotel. Not even joking, the moment I opened the door, the hotel looks like those motel that charges you 80-90 per night.