The check in was terrible especially when booked from 3rd party app. Maybe due to public holiday Peak season.
Not able to do self service check in. Took a queue number with 135pax infront of us and the wait was 6hr !! We reached at 1pm and only managed to get our keys at 5pm !
*Note: Take a queue number first ! Then try self check in. If not able to then the assistant check in. Self check in saw that you are able to choose connecting rooms, room views, bed size. Some need to pay extra for it.
On the 2nd day we had more families coming in and again cannot do self check in. Tried to take queue number for reception CS at 9am but they said too early so do not allow us to take any tickets. By the time we return to take a queue tix at 11.30am it was like 100pax infront of us.
Came back again at around 2pm and the queue number was really slow. Tried self check in ...again not able to. CS told us those with booking number need to queue at machine with assistant and there are ONLY one of it.
Lucky we had the reception cs tix so we queue at both ends and see which is faster. Reception CS is faster. Ends up check in only around 4pm.
Believed if you bought the hotel room direct from Genting. Self check in will be a breeze.
Room wise - still acceptable for us being a budget range. Bed and pillow was soft. There's hair dryer, safe, fan, tv, bathing soap, container for water, hot and cold water outside. Hot and cold shower. Separate shower and toilet. Packet Tissue. Toilet paper.
Note : The shower room does not have any hook inside ! Only outside. So if staying with friends...you need to figure out how to cloth up.
Suggestion: Plastic bag of clothing outside. Towel on plastic bag. Wrap and go toilet to change? Hahah
Not included - aircon, toothbrush, room slippers, kettle, beverage.
View...what they given us was no view...just opposite view of rooms and mouldy on the walls due to the weather. Saw self check in you can choose mountains view...or you can request from the reception CS.
Love the locations as all amenities are downstairs.
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