Oubaai Hotel Golf & Spa

環境：非常好和乾淨

邊上就是度假村很不錯

A wonderful stay at Oubaai Hotel Golf & Spa! The staff were exceptionally friendly and made us feel welcome from the moment we arrived. The room was spacious and comfortable, with breathtaking views of the surrounding scenery. We thoroughly enjoyed the breakfast spread, which was the perfect ending to a super staycation. The overall experience was unforgettable, and we can’t wait to visit again!

We recently stayed at Oubaai Hotel, expecting a relaxing getaway, but unfortunately, our experience was far from enjoyable. Upon arrival, we found that the air-conditioning in our room was not working. Maintenance attempted to fix it, but the issue remained unresolved. We were then offered alternative rooms, only to discover that the air-conditioning in those rooms was also faulty. With no comfortable solution provided, we had no choice but to cut our trip short and drive four hours back home— completely ruining what was supposed to be a pleasant stay. Considering that proper cooling is a basic expectation at a resort of this caliber, it was incredibly disappointing to encounter this issue across multiple rooms. Adding to our frustration, we have two vouchers for future stays, but after this experience, we no longer look forward to using them. We have visited Oubaai Hotel four times before and always appreciated the quality of service, but we were informed that new management has taken over. If this is a reflection of the new standards, it is deeply concerning. We sincerely hope the hotel takes this feedback seriously and improves its facilities and service. Until then, we cannot recommend staying here.

1. Aircons in the rooms not working and only informed on check-in 2. Reception staff, while friendly, have no idea about how things work. As an example, the opening hours of the tennis courts and the possibility of hiring equipment was a complete mystery and answers ranged from late night, to always open and all equipment available to no equipment available. Moreover, the actual desk at the courts were unmanned. 3. Swimming pool wall is green ( not sure about how safe the water is for swimming) 4. Water out the taps in the rooms is yellow. 5. Every room ( we had four large apartments in our group), had a distinct “drain” odour. 6. Access to the golf club house, can only be achieved via a shuttle service, which was great, when a shuttle was available. If it was out, we were told we needed to use our own vehicle ( which wasn’t a problem with us), except, that because of the strict boom access, that meant we needed to drive to the main gate, leave the complex, the turn around and drive in again, get a new code and then access the golf course. 7. At breakfast, the birds feeding at the confectionary station at the buffet, is a health risk. 8. Hotel advertises a turn down service, but says that the service is no longer offered. The disappointing thing, is that this could be an amazing place if even just a little attention to detail is prioritised. Pros: 1. Nice lounge on the third floor, with afternoon wine and canapés. 2. Staff at the pro shop and golf course ( and especially half way house ) were really friendly, and went the extra mile to engage with us. 3. The golf course is amazing ( although the pace of play was really slow, but it being holiday golf, wasn’t really an issue).

Water in all the taps was yellow in colour which was really dangerous and harmful and unhygienic to use for washrooms, baths and basins during the entire stay. Rooms were too far away from the breakfast area and reception area, after number of requests for clean water, they provided only 3 cans of water for child's bath which was not enough to fill up the bath tub, thereafter they provided some days with 5 - 6 cans which was still not enough for bath, washroom, basin, etc. Also few cans itself were not cleaned as it were originally of palm oil. So the water provided through the cans was also not clean and hygienic. A BIG NO TO THIS HOTEL, NOT SAFE, NO PROPER LIGHTINGS IN COMMON AREAS, WORST STAFF, NO GOLF CAR / BUGGY SERVICE AVAILABLE FOR ROOM PICK UP AND DROP.