Gästanvändare
14 juni 2024
TLDR: There are far more better choices at this price.
Booked this hotel for my birthday trip(birthday on the day I checkout), made a note to the hotel and arrived early in the morning to check-in. Totally fine with leaving the luggage first and coming back later when the room's ready (however I know there are room's ready because it's still available online and it's not a holiday, on a weekday). The staff told me to come back 2.5 hours later, but there is a better room if I wanted to pay more, then later on she said the room will be ready in 1.5 hours with no phone call whatsoever during the check-in. There were no greetings AT ALL! It simply feels unwelcoming and no words on my birthday as well. The front desk service is utterly, just simply awful. You'd imagine a 5 star hotel does better than this but unfortunately this is just terrible. When I came back for my room in the late afternoon, I got the room just outside of the pool where it's the most crowded and noisy and moldy. Also, the bathtub is broken as you can see in the pics. I spoke to another staff about all this later and there wasn't any compensation, they'll just fix the tub that's all. For anyone thinking of coming to this hotel, just DONT. For the price I'm paying you have so much better choices by the beach.
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