The George Penang by The Crest Collection

The service was great. Arrived in Penang late around mid-night. The front desk was manned with a receptionist to handle our check in. Everything was seamless. However, I was not aware of the UNESCO charges before arriving in the hotel, had to pay RM39 for it. Pool was quite cold when we wanted to use it due to the rainy days.

The hotel is very good! Welcomed by friendly staff, the hotel generally is good with service and location. Will definitely recommend to my family and friends.

Many thanks to Arkash, one of the staff members, for patiently explaining the transportation details and for helping me find answers to my questions. My friend and I had a happy stay at the hotel. Thank you!

My fiancé and I stayed here for the weekend and we loved it. The staff were extremely welcoming and friendly. Pool was gorgeous. Close to plenty of food so you won’t ever go hungry.

The George Penang located at the center of Georgetown with fabulous food nearby. The room is clean and Nice. Receptionist's Nissa is so friendly + helpful. Except the sales and marketing admin staff's Saranniya is not helpful.

Pearl Suite only suitable for couple without children. Inconvenience to go Mezzanine floor. Overall the location is superd again please be cautious if upgrading is offered to you and we encountered bad experiences as we trusted their services. By any chances, please do not accept the Premier Deluxe Twin Room located in the middle which connection of two blocks of the rooms if your family is small. No privacy at all. The so called upgrading room, didn't upgrading the guest overall staying experiences but disappointed our stays. Please do not misused the word UPGRADE.

Nice hotel at Town. Awesome experience with nice room. Spacious room and bathroom with big bathtub. Very good amenities at room. Very close to town, great location. Buffet breakfast simple and ok. Nice pool. Friendly staff and helpful.

TLDR: There are far more better choices at this price. Booked this hotel for my birthday trip(birthday on the day I checkout), made a note to the hotel and arrived early in the morning to check-in. Totally fine with leaving the luggage first and coming back later when the room's ready (however I know there are room's ready because it's still available online and it's not a holiday, on a weekday). The staff told me to come back 2.5 hours later, but there is a better room if I wanted to pay more, then later on she said the room will be ready in 1.5 hours with no phone call whatsoever during the check-in. There were no greetings AT ALL! It simply feels unwelcoming and no words on my birthday as well. The front desk service is utterly, just simply awful. You'd imagine a 5 star hotel does better than this but unfortunately this is just terrible. When I came back for my room in the late afternoon, I got the room just outside of the pool where it's the most crowded and noisy and moldy. Also, the bathtub is broken as you can see in the pics. I spoke to another staff about all this later and there wasn't any compensation, they'll just fix the tub that's all. For anyone thinking of coming to this hotel, just DONT. For the price I'm paying you have so much better choices by the beach.

Very good hotel with a showpiece pool in the middle of all the rooms. Clean and would come again