The George Penang by The Crest Collection

The George Penang by The Crest Collection recensioner

The George Penang by The Crest Collection

138, Jln Penang, George Town, Penang, 10100, MalaysiaVisa hotellinformation
The George Penang by The Crest Collection
The George Penang by The Crest CollectionThe George Penang by The Crest CollectionThe George Penang by The Crest Collection
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Gästrecensioner

4.4/5
Mycket bra
299 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.3
Service4.3
Renlighet4.5
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Alla recensioner(299)
Positiva recensioner(278)
Recensioner med foton/video(111)
För högljutt(18)
Utmärkt pool(16)
Snygg design(13)
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Väl inredda(9)
Utmärkt mat(9)
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Negativa recensioner(21)
Anonym användare
Rum Executive Deluxe King
Bodde på dec. 2024
Affärsresenärer
22 recension
5.0/5
Enastående
Publicerades 14 jan. 2025
First time here, even though corridors outside the room were quite narrow, everything else was okay. A minus point would be The sound proofing isnt that great, you can hear your neighbours TV and people walking outside. so if you need a quiet good rest i’d suggest getting the higher tiered room. Free drinks and snacks in a clean tidy room. Everything you could ask for in a hotel. Will come back again.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback! We're glad to hear that you had an overall positive experience with the clean and tidy room, as well as the complimentary drinks and snacks. We truly appreciate your comments regarding the soundproofing, and we will certainly look into ways to improve this for a more peaceful stay.We’re grateful for your understanding and are excited to welcome you back on your next visit. If you need anything special for a quieter experience, feel free to reach out, and we’ll do our best to accommodate you.
JJ TRAVEL
pärlsvit utan balkong
Bodde på nov. 2024
Familj
13 recension
5.0/5
Enastående
Publicerades 28 dec. 2024
George Hotel is very good and exellcent hotel with welcome drinks. Family room with balcony and free of charge snacks and drinks. Good location for shopping and near restaurant. clean swimming pool and yummy breakfast buffet. very happy living with George hotel.
Översätt
6/8
Svar från boendet: Thank you for your feedback! We're glad to hear that you had an overall positive experience with us. We appreciate your comments regarding the swimming pool and will take them into consideration for future improvements.We hope to welcome you back soon for another enjoyable stay!
Azhar
Pärlsvit med balkong
Bodde på nov. 2024
Ensamresenärer
2 recension
3.5/5
Publicerades 16 dec. 2024
Perfect location right smack in the middle of town opp Line Clear Nasi Kandar. Beautiful interior and tasteful design. However, staff was not as hospitable and warm as I expected. Before going to bed, to my horror, I discovered some stains on the bedsheet. Didn't want to bring up to staff as it was already late. Hope they changed the sheets after every guest.
Översätt
Svar från boendet: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our prime location, beautiful interior, and tasteful design. It’s always wonderful to know that our guests appreciate these aspects of their stay.However, we sincerely apologize for the issues you faced with the staff's hospitality and the cleanliness of the bed linens. Please rest assured that we take such concerns very seriously. Our housekeeping team is typically committed to maintaining the highest standards, and we will address this matter to ensure that all linens are thoroughly inspected and changed after each guest.We hope you’ll consider staying with us again, and we look forward to providing you with a more enjoyable experience in the future.
Glim55
Rum Executive Deluxe King
Bodde på dec. 2024
Ensamresenärer
10 recension
4.7/5
Otroligt
Publicerades 22 jan. 2025
Great hôtel, friendly staff. Very clean rooms.
Översätt
6/12
Svar från boendet: Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay at The George Penang. Our team works hard to ensure a welcoming and clean environment for our guests, and we’re happy to know it made a positive impact. We look forward to hosting you again soon!
Gästanvändare
Rum Deluxe King
Bodde på okt. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 11 nov. 2024
Very nice heritage/cultural feel hotel. Room is very spacious and beds are comfy. Very clean and the toilets are pretty spacious. Able to walk from hotel to Kimberly street to get some local delicacy! Recommended to stay!
Översätt
Svar från boendet: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the heritage and cultural feel of The George Penang, as well as the spacious rooms, comfy beds, and clean facilities. It’s also great to know that you had a chance to explore Kimberly Street and try some of the local delicacies – Penang is truly a food lover’s paradise!We greatly appreciate your recommendation and hope to welcome you back for another memorable stay. If there’s anything we can assist you with for your next visit, please don’t hesitate to reach out. Safe travels, and we look forward to hosting you again soon!
Trina83
Rum Deluxe King
Bodde på sep. 2024
Familj
12 recension
4.2/5
Mycket bra
Publicerades 2 nov. 2024
The hotel had a relaxing atmosphere with a serene pool area. I loved unwinding at the gym after a long day. Good location with walking distance to food places. But, check in & check out is slow. Breakfast not to suggest to taken because no variety food.. just so so only. Room it was cleans and stylist. Staff not friendly 😅🌸😃🏩
Översätt
Svar från boendet: Thank you for your feedback! We’re glad to hear you enjoyed the relaxing atmosphere, serene pool area, and the convenience of our location. It’s great that you found the gym to be a nice way to unwind after a long day.However, we apologize for the slow check-in and check-out process, as well as the limited breakfast variety. Your comments about the staff not being as friendly as expected are concerning, and we’ll be addressing this with our team to improve our service.Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Wei Leong
Rum Deluxe King
Bodde på sep. 2024
Annat
2 recension
4.5/5
Utmärkt
Publicerades 20 okt. 2024
The service was great. Arrived in Penang late around mid-night. The front desk was manned with a receptionist to handle our check in. Everything was seamless. However, I was not aware of the UNESCO charges before arriving in the hotel, had to pay RM39 for it. Pool was quite cold when we wanted to use it due to the rainy days.
Översätt
Svar från boendet: Thank you for your wonderful feedback! We're delighted to hear that your check-in experience was seamless, even at midnight. We apologize for any confusion regarding the UNESCO charges; we will work on improving our communication about this to ensure guests are fully informed prior to arrival.We understand that the pool temperature can be affected by the weather, and we appreciate your patience. Thank you again for sharing your thoughts, and we hope to welcome you back for an even better experience!
Apple cider and Lemon
Rum Deluxe King
Bodde på aug. 2024
Affärsresenärer
41 recension
5.0/5
Enastående
Publicerades 7 okt. 2024
The hotel is very good! Welcomed by friendly staff, the hotel generally is good with service and location. Will definitely recommend to my family and friends.
Översätt
Svar från boendet: Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff and great service. Your recommendation means a lot to us! We look forward to welcoming you and your family and friends in the future!
Gästanvändare
Rum Deluxe King
Bodde på nov. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
Good location very strongly recommended
Översätt
Svar från boendet: Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our location and highly recommend us. We truly appreciate your kind words and look forward to welcoming you back soon!
Kongfam
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 26 nov. 2024
Good location, lovely staffs and the atmosphere of the entire place is class.
Översätt
Svar från boendet: Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our prime location, the warmth of our staff, and the overall atmosphere of the hotel. It's great to know that you found the experience to be of high quality.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.
Chiu Ling 0
Pärlsvit med balkong
Bodde på aug. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 sep. 2024
Many thanks to Arkash, one of the staff members, for patiently explaining the transportation details and for helping me find answers to my questions. My friend and I had a happy stay at the hotel. Thank you!
Översätt
Svar från boendet: Thank you for your wonderful feedback! We're thrilled to hear that Arkash provided you with excellent assistance during your stay. It's always our goal to ensure our guests feel supported and informed.We’re delighted that you and your friend had a happy stay with us. We hope to welcome you back soon for another great experience!
Jojy
Rum Deluxe King
Bodde på juni 2024
Par
5 recension
5.0/5
Enastående
Publicerades 31 juli 2024
My fiancé and I stayed here for the weekend and we loved it. The staff were extremely welcoming and friendly. Pool was gorgeous. Close to plenty of food so you won’t ever go hungry.
Översätt
Svar från boendet: Thank you for your lovely feedback! We’re thrilled to hear that you and your fiancé enjoyed your weekend stay with us. It’s great to know that you found our staff welcoming and friendly, and that you loved the pool and our convenient location.We look forward to welcoming you back for another wonderful stay in the future!
Gästanvändare
pärlsvit utan balkong
Bodde på dec. 2024
Familj
3 recension
3.5/5
Publicerades 27 jan. 2025
Not sure why this is rated a 5 star hotel. The exterior is impressive but the interior is really tacky. The design is poor and used a lot of inferior quality materials in the construction. The owners definitely lacked taste and the toiletries are made in Dongguan. Other than its location, there is nothing memorable about the stay. Would not recommend it to anyone. They might as well stay in a cheaper hotel nearby to enjoy the convenience.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at The George Penang. We sincerely apologize for any aspects of your visit that fell short of your expectations.We understand that a hotel’s design and amenities play a significant role in our guests' overall experience. Your comments regarding the interior design, construction materials, and toiletries are noted and will be shared with our management team for review and improvement.While we're pleased to hear that you appreciated our convenient location, it’s disappointing to learn that this was the only highlight of your stay. We aim to provide all our guests with a memorable and comfortable experience, and it seems we missed the mark during your visit.Your feedback is invaluable, and we will strive to improve in the areas you mentioned. We hope you’ll consider giving us another opportunity in the future to provide the exceptional experience we’re known for.
Sau Kuan
Bodde på juni 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 29 juli 2024
The George Penang located at the center of Georgetown with fabulous food nearby. The room is clean and Nice. Receptionist's Nissa is so friendly + helpful. Except the sales and marketing admin staff's Saranniya is not helpful.
Översätt
Svar från boendet: Thank you for your feedback. We’re thrilled to hear that you enjoyed our central location, clean and nice rooms, and the fabulous food nearby. It’s also wonderful to know that Nissa made a positive impression with her friendly and helpful service.I’m sorry to hear about your experience with Saranniya. Your comments are valuable, and we will address this with our team to ensure we provide the level of service that our guests expect and deserve.Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.The Management
Arlene
Rum Executive Deluxe King
Bodde på dec. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 24 jan. 2025
My wife and I chose the George because of its location in the center of the Heritage district and positive reviews of the building and its rooms. We had heard that food was not good so we chose not to include breakfasts during our stay there. Because we did not have any food at the hotel I can’t give an opinion about it. I would think you might consider trying the food because of my next comments. People said the wait to check in was very long. When we checked in we were well informed as to what was available and where to find anything we wanted while in town within just a few minutes. Every time we walked by the front desk all week it looked the same. Things were moving quickly and guests had happy faces. We had a King Deluxe room which was very attractive. Reviewers said that the rooms were not provided with soap or other amenities. In the bathroom we found boxes with the hotel’s name and logo that contained toothbrushes with Colgate toothpaste samples (that were replaced daily), combs, sanitary bags, shower caps, a razor and body lotion. The shower had wash gel, shampoo and conditioner. The sink had a substantial bar of soap that was only replaced when requested. We didn’t need to replace our for three days. It was that large. I would agree that housekeeping is slower than I’d like, some days the rooms weren’t serviced until 2-4 pm. Lastly, there is a music club just across the street from the George and at times you could hear the bass rumbling in the hallways. We solved the problem by requesting a room as far away from the club as possible and the desk clerk cheerfully accommodated us. All in all our visit was an excellent experience.
Översätt
Svar från boendet: Thank you for choosing The George and for taking the time to share your detailed review of your stay. We’re delighted that you and your wife enjoyed our central location in the Heritage District and found our King Deluxe room to be attractive and well-equipped. We’re especially pleased to hear that your check-in experience was smooth and that our front desk team left such a positive impression throughout your stay.We appreciate your feedback about our housekeeping schedule and will continue working to improve efficiency to meet guest expectations. We’re glad that our amenities and efforts to ensure guest comfort, including daily restocking and room reassignment upon request, contributed to your excellent experience.As for the nearby music club, we’re grateful for your understanding and are pleased our team could provide a quieter room to enhance your stay. Regarding the food, we value your honesty and will use this feedback to explore ways to improve our dining experience. We hope that if you return, you might give it a try.Thank you once again for your kind words and constructive insights. It was a pleasure hosting you, and we look forward to welcoming you back in the future.