Citadines Connect Cecil Georgetown Penang recensioner

The location is fabulous, a lot of shop lots. Easy to find the local food 👍👍 Not far from Penang Airport. We walk to Chew Jetty and 1st Avenue

Modern and clean hotel. The staff very friendly and helpful including house keeper. Water dispenser on every floor. Free coffee and tea 24hrs. Near the hawker and market.

The hotel is modern and very pretty! Love the decoration and design. It’s clean, the bed is comfortable (not the pillow) and I love the shower water pressure and the idea of having water dispenser for sustainability drive. A few things that disappointed a little: 1. Was assigned to room 212 which is located close to lift, I barely slept on the first night. One group of guests walked pass ard 12:50am and were talking and laughing so loudly, followed by the loud door closing sound (no soft closing). Then another group came back around 1:45am and I woke up because of the loud door opening and closing sound (3 times)…the aircon was centralised and quite cold, tried adjusting to higher temperature with lower volume but the control parcel is useless. The pillow was not comfortable also, the cotton was not even, too high for my liking. Morning 8:45am the house keeping person tried accessing the store room and entered the wrong PIN code for a few times and the beeping sound was non stop and I woke up again :( 2. Thankfully we were changed to another room at level 3, I managed to sleep better for the 2nd and 3rd night. But when we came back on Day 3, I wanted to watch TV but the remote control was missing. We called the front desk for a few times but no answer around 11pm, had to go down and request for the remote control to be delivered to my room. Guess what, we waited for 15 mins but no one came, called again and finally the house keeping staff showed up after 5 mins. Then when we opened the door, he asked us multiple times that why it’s missing and even requested us to check drawers etc. we searched everywhere before we called, only being accused after waiting for 20 mins. Then waited another 5 mins for him to get a new one and came back. So speechless… 3. I like the free coffee service that they offer, however there’s no food options and no room service. Most of the nearby shops close early and it’s quite hard to find for food at night if you are hungry 4. Not all the staffs are very friendly, the lady receptionist that we encountered was not super friendly and helpful. She told me that when we came down, the replacement room would be ready but it’s not, I waited for another 5 mins standing there until she got everything sorted out. Felt that she was unwilling to help

Location is good, near the famous morning market Pasar Lebuh Cecil. The room cleanness and facility overall is not too bad. The bed is comfortable, shower is hot and strong. However, there is some thing broken in the room, like the toilet hook is not useable, the shower head not user friendly (too low). If you shower more than 10min, it will flood. However again, there is a big issue for travel who drive the car there. Cause the hotel is not prove parking. Even there is space in the hotel, but is still park at your own, caused there is no proper parking for customer. And I saw the city council did towing a car away due to illegal parking, can’t really relax and feel safe when your car is parked road side or not proper space in hotel.

Near day food markets, friendly staff and warm housekeeping staff.  If have shuttle bus service to night markets that will be great.

We had such an awesome time at Citadines Cecil! Although there is no breakfast, a food market is literally 1 min walk away, diagonally opposite the hotel. Its location is close to the main shopping areas, and most attractions are around 10-25MYR by Grab. The rooms are clean and new. Toilet is great. Nice and cosy 🥰 Boyfriend loved how they have 24h coffee available all day!

Generally not bad, hotel staff friendly, room cleaning good, the hotel facilities are a bit limited, because the hotel size is small.

The hotel is located at Lebuh Celia and behind is hawker centre. Hotel is new but water pressure is v low. Room no view or facing primary school

Clean cozy room that is in the centre of the hustling bustling busy Georgetown, convenient location and nice place

The hotel is very new and the location is very convenience there are a local food market nearby. the room is good even a size is quite small but good enough to stay 1 or 2 in the room. There are fresh brew coffee for free service in the lobby.

Nice and clean hotel room. Very new and beautiful indoor swimming pool

The hotel is new, fresh and located in the historical center of Georgetown where you can easily stroll along the colorful streets as well as find shopping centers. The staff is friendly, the lobby is cozy, smells nice, you can drink free coffee, tea and water. Of the minuses, we encountered an incident that all the sockets in our room did not work and we were unable to charge our mobile phones. The hotel staff quickly called a repairman and eventually replaced our room with the same one, but with a window. Another fairly big con was the fact that the pool did not work for all the days of our stay 2 nights. This was very important for us, since we chose a hotel with a pool.

Nice and clean hotel, indoor swimming pool looks beautiful, short walk to mall

Warm hotel with free coffee, water to enjoy in lobby. Convenient location with restaurants and malls nearby.