lyf Georgetown Penang by The Ascott Limited

DISGUSTING HOTEL. This hotel has BED BUGS. We stayed in room 308 for one night and discovered bed bugs (pictured) and we were moved to room 305 where we immediately found another bug in the bed.  We took photos and videos and showed the reception and we checked out 2 nights early. They said they understand, gave us free coffee, and said they’d get us a refund by Monday. We have now been told we are not getting refunded for 2 nights we didn’t stay. This is appalling behaviour and has cost us over £200 in extra hotels.  I would never ever recommend Lyf to anyone. We were covered in bites and now are worried we’ve got bed bugs in our luggage.  DO NOT STAY HERE. SAVE YOUR MONEY.

Clean, vibrant & cool hotel.

新開的酒店，性價比超高！位置也很好，距離景點不遠。服務超級好～進出都會和你熱情打招呼～（沒有華人，需要用英語交流）。早餐在隔壁的餐廳，味道很nice～就是雙床預訂的時候要注意一下，床0.8着實小了一些，晚上要去地上撿被子～總體來説還是非常滿意的！

酒店位置 服務 衞生情況都很滿意 但是不知道為什麼 洗澡水10分鐘就開始變冷 不知道什麼原因 希望改進

Great brand new hotel in Penang. Perfect location. Walking distance to Penang Road, Padang Kota Lama and many interesting eateries. Comfy bed n room. Smooth check in & out. They even have gym, indoor pool, laundry room & shared kitchen! Will be back. Thanks for the stay.

We stayed there the past three nights and I can fully recommend this to anyone staying in Georgetown. The staff (no matter if from the hotel itself or from the café where the breakfast is served) is extremely helpful, friendly and attentive and could not have made our stay more comfortable. The room was very clean and everything is very new. The gym may be small but has everything needed and both the pool and gym area are very frequently cleaned. I also loved that there is filtered water and a microwave on every floor. The location is also perfect regarding tourist attractions and restaurants/hawker center. The blue mansion is only a few feets away and we did almost all the recommended tourist attraction by foot (the longer street art walk also begins quite close to the hotel).