Cititel Express Penang

Little small on the side, basic amenities is completed, don’t expect too much, is perfect for business where you just need a place to sleep.

Room is small but its totally okay to stay for sleep 1 or 2 nights and the air-conditioning is powerful. But please consider if you have more than one big luggages with you. Downstairs are full of local food, 1st Avenue mall and Rainbow skywalk, The Top just a few minutes walking. A room refurbishment is needed if the hotel wants to keep customer returning and attracting new markets. We found the shower was broken when first entered the room (After reported, the front desk sent technician within 5 minutes and fixed it, which responded quickly then we expected). Moreover, the furniture are quite old, specially beware that cracked door frame and the bottom of walk corner, some damage parts and small chips may hurt small children.

Typical size room sufficient for my mother and I. We love the coziness. Counter staff is friendly. They even provide us early check in, reducing our fatigue. Air-conditioning is strong, saving us in this hot weather. Ample Vegetarian food options nearby too. The only minor improvement is Hotel can look into the lift holding time. My mother got hit little twice during our 3N stay. The door closing is just too fast in comparison to other hotels we stayed. Overall this stay is value for money.