Friendship Motel recensioner

When I came there on a rainy day around chinese new year, the old guy at the reception shouted : " fully booked" agressively, and then when I show him the booking on my phone from **********, he was a bit kinder, he grumbled about ********** and then offered me a room without window without even offering a discount. I refuses because it wasn't what I had payed for, then he told me they had an other hotelandI could stay there but I had to wait for a guy with a car coming soon to drive me there, I waited for more than an hour then he drove me to the other side of the city to an hotel really crap (foto) and an other room wirhout window, I was really furious, I told then, then emailled them I wanted to cancel and get a full refund, they never replied. As soon I found a new hotel I contacted **********, they could not reach the hotel, they promised to do their best but 3 days later they had done nothing they even made a confusion with another hotel I had booked thru them, they send me messages every 5/6 days saying they still could not reach the hotel but they keep up trying, and then 2 weeks passed and nothing more, I asked them what was going on: They said they could not reach the hotel and in this case their politic was :no refund! And generously they offered me a 10$ credit! So on ********** they can book for u a room in an hotel already fully booked, and then if the hotel do not reply at your request it can gleefully going away with the money and rent rooms that do not exist! In the normal world, in a justice suit if a party doesn't show up at the court he will lost, the absentee is always wrong, with ********** it's the opposite!