Palm Mansion Boutique Suites

Arriving at the Hotel I was quite surprised because it was too quiet. The Indian Staff on duty are not fluent in English and are not friendly. If you are a fan of Indian food, do not choose this Hotel because it is difficult to find Chinese food, The hotel is also quite noisy because it is located on the side of the road to the tample. Day 2 when 1 wanted to take a shower in the morning there was a dead mouse in the bathroom.This Hotel is also quite close to Art street, wonderfood museum and chocolate factory, but it is not suitable for families or more than 2 people.

The hotel looks like a dump from the outside but once inside it has a very interesting character and feel. Rooms were comfortable - loft style - and air con worked well which is important. The bad thing is that upon arrival the hotel is basically shuttered and locked up. This is a self service style kinda place. You are asked to call a number which we did and was told to wait 2 minutes for someone to let you in. We had to wait 30 minutes before he ever arrived. Don't lie to me like that! I would've been happy to wait 30 minutes at the coffee shop across the street had you told me 30 minutes instead of waiting like vagrants on the street. If you dont know how to run a business or treat customers with a modicum of respect then ask Singapore how to do it because Malaysia doesn't have a clue. Oh, and please Cecilia Chong, Operation Manager, do not respond to this review with your copy paste reply that you will improve your services. Count the number of reviews prior to mine that have complained about this very same thing and obviously nothing was done. You don't care. Not returning - not worth the aggravation.