Courtyard Penang

The only good thing I have to say about this hotel is how helpful the concierge Mr Ganesan was. He recommended amazing places for us to visit, always stopped to chat with us and was very friendly. Everything else in this hotel was awful. Hotel was clean and new but pool was filthy.. full of leaves and twigs. Both my partner and I had eye infections from swimming. Front desk staff were all rotten with zero customer service skills. One lady told me my room extension request was confirmed on the day I checked in but the following shift insisted that they had no extension request and simply refused to do anything to help saying they were on full capacity until I escalated it to the higher management and then miraculously the room became available. Asked in room dining for cutlery 5 times before they sent it. Upon checkout, they tried to charge me for breakfast for 2 days which I did not even eat or ask for in the first place. Hotel is clean and new but front desk staff are the worst I’ve ever come across in all my years of traveling.

The location is super convenient. Walking distance to multiple selection of restaurants and the famous kuih kapit stall. Not only that, you can easily take the grab with lower price with its good location to any famous tourist spot. The hotel is new and facilities is brilliant.

Friendly, professional staff. Nice breakfast!