Bayview Hotel Georgetown Penang

Bayview Hotel Georgetown Penang recensioner

Bayview Hotel Georgetown Penang

25-A, Lebuh Farquhar, George Town, Penang, 10200, MalaysiaVisa hotellinformation
Bayview Hotel Georgetown Penang
Bayview Hotel Georgetown PenangBayview Hotel Georgetown PenangBayview Hotel Georgetown Penang
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Gästrecensioner

3.9/5
Bra
1152 recension
Verifierade recensioner
Läge och interiör4.2
Bekvämligheter3.7
Service3.9
Renlighet3.8
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Alla recensioner(1152)
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Negativa recensioner(150)
nurain
Superior-tvåbäddsrum
Bodde på jan. 2025
Par
1 recension
4.2/5
Mycket bra
Publicerades 25 feb. 2025
I got room with beautiful view, enjoying my bathtub with bathbomb. Cleanlines okay. Everything was good.
Översätt
Svar från boendet: Dear Nurain,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Kimber T
Superior-rum i kingsize
Bodde på jan. 2025
Familj
2 recension
4.2/5
Mycket bra
Publicerades 3 mars 2025
All good. But can be better Only if the remarks on the request for a birthday surprise was noted.
Översätt
Svar från boendet: Dear Kimber T,Thank you for your feedback! I am happy to hear that your stay was good overall. We apologize for missing the request for a birthday surprise, and we’ll make sure to pay closer attention to such special requests in the future. We hope to provide an even better experience on your next visit! Best regards, Lynne Choong Hotel Manager
R...A
Familjerum
Bodde på jan. 2025
Familj
4 recension
3.2/5
Publicerades 26 feb. 2025
The hotel is very old located in the center of George Twon closer to seaside. I have booked family room. Space and lay out is ok but 2 issues, 1 the inner parents room has a large empty space by the window (seaview the say but hardly seeing tho) we were puzzled why no pair of sofa chairs with a tea table, what is this space for? Super odd... 2 the connecting door for two rooms doesn't close well, not saying the lock doesn't work, no no, the door can't even able to be fully shut. Services is almost zero. Don't count on it. All in all besides the location and fact has family room options, I don't have anything else to write home about this hotel. Oh and the sound proof is zero too, not saying between our 2 rooms. I basically had bad sleep whole 4 nights stay cos outside in the hall almost never stopped having doors open/shutting and people loudly talking/walking by noises... Won't book again.
Översätt
Svar från boendet: Dear R...A,Thank you for your detailed feedback. I am truly sorry to hear about your experience and apologize for the issues you encountered during your stay. We understand your concerns regarding the room layout, the connecting door, and the noise disturbances. These are areas we will address to improve the comfort of our guests. We also apologize for the lack of service and soundproofing as we strive to provide a better guest experience. Your comments are invaluable, and we will work on these areas to ensure future stays are more enjoyable. Thank you again for bringing the shortcomings to our attention. Best regards, Lynne Choong Hotel Manager
Anonym användare
Rum Deluxe King
Bodde på jan. 2025
Familj
8 recension
3.7/5
Publicerades 9 feb. 2025
The room is dark, the bedside lamp, down light lamp and table lamp are missing.and hope to improve the front desk service speed,Everything else is good.
Översätt
Svar från boendet: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remarks, we apologize for the shortcoming that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang.  Best regards,Lynne ChoongHotel Manager
fiqqy
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Res med vänner
1 recension
4.2/5
Mycket bra
Publicerades 29 jan. 2025
overall is good, service also good. and there are many things provided which is very good and easiness for guests.
Översätt
Svar från boendet: Dear Fiqqy,Thank you for your kind review! It was a delight having you with us. I am happy that you had a good overall experience and appreciated the service and the amenities provided for your convenience. We hope you had a great time taking in the sights and sounds of Georgetown. My team and I look forward to welcoming you again soon for another great stay. Best regards, Lynne Choong Hotel Manager
Ismihqem
Rum Deluxe King
Bodde på dec. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 27 jan. 2025
Good hotel, affordable with strategic location. Near to hotspot around goergetown city. Easy access and parking friendly
Översätt
Svar från boendet: Dear Ismihqem,Thank you for your great review! I am very happy that you enjoyed our strategic location and found the hotel affordable and convenient with easy access and parking. We look forward to welcoming you again for another pleasant stay. Best regards, Lynne Choong Hotel Manager
MOHAMMAD AMIRUL SHAFIQ BIN MOHD AZNAN
Rum Deluxe King
Bodde på dec. 2024
Affärsresenärer
4 recension
4.7/5
Otroligt
Publicerades 25 jan. 2025
The room and hotel itself meet my expectations as affordable accommodation. Spacious room, with bathtub in the bathroom, tv is functional, iron and iron board are provided as well. Great stay.
Översätt
Svar från boendet: Dear Value Guest,My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it. Our doors are always open for you and your family. Best regards,Lynne ChoongHotel Manager
Chee Keong Choong
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Affärsresenärer
49 recension
2.0/5
Publicerades 22 jan. 2025
I had an incredibly disappointing experience during my recent stay at Bayview Hotel Georgetown Penang, and I feel compelled to share my frustrations to help others make an informed decision. Unresponsive and unfriendly staff: Upon checking into my room, I discovered that the kettle was not functioning. I promptly reported this issue to the front desk at 5:40 PM, and I was assured by both the front desk and housekeeping staff that it would be resolved "immediately." However, despite their promises, no action was taken even by 10:20 PM when I returned from my business event. Such a long delay for a simple request is unacceptable and reflects poorly on the hotel's customer service. Broken promises and inconvenience: The delay in resolving the kettle issue caused me to stay up until 11:30 PM, well beyond my usual bedtime of 11:00 PM. This disrupted my routine and affected my rest, which is unacceptable when staying at a hotel that advertises comfort and convenience. Unsafe and poorly maintained room: To make matters worse, the ceiling was leaking, causing the floor to become dangerously slippery and waterlogged. This created a serious safety hazard, and I was extremely concerned about the risk of slipping. I even have photos to show the extent of the issue. Disrupted sleep due to leaking sound: The continuous leaking sound from the ceiling not only added to the discomfort but also disrupted my sleep, resulting in a poor-quality rest during my stay. Overall, my experience at Bayview Hotel Georgetown Penang was highly unsatisfactory. The combination of poor service, broken promises, hazardous room conditions, and disrupted sleep makes it clear that this hotel fails to prioritize guest satisfaction and safety. I do not recommend this hotel to anyone and urge management to address these issues immediately. I'm extremely upset and disappointed with the service quality of the hotel.
Översätt
Svar från boendet: Dear Chee Keong Choong,Thank you for sharing your feedback. I deeply regret the challenges you encountered during your stay with us. Your experience falls far short of the high standards we strive to maintain, and I sincerely apologize for the inconvenience caused. I am particularly concerned about the delayed response to your kettle issue and the lack of follow-through, which does not reflect the service we aim to deliver. I have investigated the housekeeping department and understand a replacement kettle was sent to your room at 6.25 pm. Additionally, the maintenance problems in your room, including the leaking ceiling and its impact on your safety and comfort, are unacceptable, and we are taking immediate steps to address these issues. Your comments highlight areas for improvement, and we will review our procedures to ensure such incidents do not happen again. I value your feedback and appreciate the opportunity to make things right. We hope to be given a chance to earn back your trust, and we will do our best to provide you with a great hotel experience on your next visit. Best regards, Lynne Choong Hotel Manager
Abu Baq
Superior-tvåbäddsrum
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 22 jan. 2025
Comfy and excellent services, Staffs are friendly, helpful and welcoming. Nice view of hotel The parking system is excellent and free.
Översätt
Svar från boendet: Dear Abu Baq,My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it. Our doors are always open for you and your family. Best regards,Lynne ChoongHotel Manager
Law123
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 17 jan. 2025
Got a free upgrade from hotel. Much more better than last time staying. Room is clean overall all good
Översätt
Svar från boendet: Dear Law123,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Zaidah Siti
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Par
169 recension
4.0/5
Mycket bra
Publicerades 13 jan. 2025
The hotel location is at Lebuh Farquhar, George town Penang & nice spot for tourists to go anywhere. Easy to get grab. Room hotel is clean tidy and comfortable. Staff is friendly and helpful. No deposit when you check in the hotel. Parking is free provided by the hotel. Easy to get food and beverage by walking distance until 2am.
Översätt
Svar från boendet: Dear Zaidah Siti,We are extremely happy to read that you are content with your stay experience with us. The team would be ecstatic to have your return in the future. Best regards,Lynne ChoongHotel Manager
ryati
Rum Deluxe King
Bodde på dec. 2024
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 14 jan. 2025
Excellent service from FOA during my check in. I am glad that the room are really spacious with clean towels, great king bed & toiletries and the most perfect mirror for me to get my hijab on. You wouldn't have to worry about the scenery.. perfect big windows with amazing views of the city and if you're really lucky, upper levels have the views that might catch the ocean!!! I had a lovely walk from Little India back to Bayview Hotel Georgetowm after diner and manage to stop for a nice ocean breeze at Penang Esplanade right across The Chambers Hotel.
Översätt
Svar från boendet: Dear ryati,Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang. Best regards,Lynne ChoongHotel Manager
MustaqimMuhd
Rum Deluxe King
Bodde på dec. 2024
Ensamresenärer
6 recension
4.7/5
Otroligt
Publicerades 9 jan. 2025
Managed to get the top floor. Smoking room just nice for me. Only problem is no conveniences store nearby and also if taking e-hailing the driver have to turn a big round. Overall it was pleasant.
Översätt
Svar från boendet: Dear Mustaqim,Thank you for making us your preferred hotel during your recent visit to Penang. We were pleased to have you as our guest. Just for info, there are convenience store nearby the hotel and it's just a walking distance away. Our reception will be able to assist on the direction. We truly appreciate your support and hope to delight you again on your next visit to Penang. Best Regards,Lynne ChoongHotel Manager
Patrick
Familjerum
Bodde på dec. 2024
Res med vänner
12 recension
2.5/5
Publicerades 9 jan. 2025
1.The bath drainage was yet blocked and waiting long to all water out. 2.the room was full of odor, even 2 days after 3. Sound emitted from serviced pipe ducts, affected sleeping
Översätt
Svar från boendet: Dear Patrick,Thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing a good level of hospitality is our priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our service was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to delighting you again on your next trip to Penang.  Best regards,Lynne ChoongHotel Manager
Zee Hashim
Superior-tvåbäddsrum
Bodde på jan. 2025
Affärsresenärer
3 recension
5.0/5
Enastående
Publicerades 1 mars 2025
Overall is ok but the air conditioner is not cooling properly.
Översätt
Svar från boendet: Dear Zee,Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remark, we apologize for the shortcoming that you have encountered during your stay. We will take heed of your comments for the betterment of our facility. We look forward to delighting you again on your next trip to Penang.  Best regards,Lynne ChoongHotel Manager