Jen Penang Georgetown by Shangri-La

Location was great, easy walking distance to a lot of places of interest. Front office and club lounge staff were friendly, informative. I love that they welcome you using whatsapp and you can text them for any assistance. Also top of the list was the 24 hour room service, as I checked in late and room service was available 👍🏻. They advocate green initiatives in the room and since I was staying by alone, i didn’t need daily housekeeping services.

The location was just strategic, where it was stationed between the famous tourist spots. Stepping left and right ahead will reach famous food street, wall artvstreet, famous local morning market for food hunter. Free parking with ample parking lots. The only thing to commend is that the dirt that came out from the bathroom glass door edge after shower makes me not comfortable. Overall is good.

Friendly & cheerful staff throughout the premise. Good variety for breakfast at Cafe Jen. Lounge & lobby were comfortable & cozy. Easy & quick walk to ICT Komtar to access to 1st Avenue Mall via overhead link. Rides came quickly during bookings. One small issue was fresh towels had black spots which could be washed away.

Having stayed at JEN Penang on more than three occasions, I can confidently say that my experiences have consistently been satisfactory, earning this hotel a solid 4-star rating. From the moment you step into the elegant lobby, the welcoming ambiance sets the tone for your stay. The staff is always courteous and professional, ensuring smooth check-ins and swift responses to any requests. Their attention to detail makes every visit feel personalized. The rooms are spacious, impeccably clean, and thoughtfully designed with modern amenities. The comfortable beds and well-maintained bathrooms enhance the overall relaxation experience. Though the decor leans towards a classic style, it remains timeless and cozy. Dining at the hotel's club lounge has always been a delight, offering a diverse menu that caters to various tastes in particular, stands out with its wide selection and fresh ingredients. The location of the hotel is also a plus, conveniently situated near key attractions and transport links. enjoyable experiences I've had. I look forward to my next stay!

Great location with great services. Breakfast was great with lots to offer.

This is my third time staying in the hotel. Location is great , close to shopping mall, old town and some heritage places. Staff is very friendly