Jen Penang Georgetown by Shangri-La

Having stayed at JEN Penang on more than three occasions, I can confidently say that my experiences have consistently been satisfactory, earning this hotel a solid 4-star rating. From the moment you step into the elegant lobby, the welcoming ambiance sets the tone for your stay. The staff is always courteous and professional, ensuring smooth check-ins and swift responses to any requests. Their attention to detail makes every visit feel personalized. The rooms are spacious, impeccably clean, and thoughtfully designed with modern amenities. The comfortable beds and well-maintained bathrooms enhance the overall relaxation experience. Though the decor leans towards a classic style, it remains timeless and cozy. Dining at the hotel's club lounge has always been a delight, offering a diverse menu that caters to various tastes in particular, stands out with its wide selection and fresh ingredients. The location of the hotel is also a plus, conveniently situated near key attractions and transport links. enjoyable experiences I've had. I look forward to my next stay!

Good location. Strong aircon. Fast check in and out. The room had some sand particles but they sent housekeeping up to vacuum the floor upon calling. Pillows is too soft… do request for firm pillow to stack.

The location is very well! The staff are also well trained and professional! They are helpful, flexible and efficient!