Eastern & Oriental Hotel

Good location. Very friendly staff Esha at the check in counter and 6th floor lounge lady staff. The toilets at the ground floor next to restaurant could be cleaner. Overall good experience staying at this historical hotel.

E&O is our favourite hotel in Penang. Being a local Penangite, we frequently ate at Sarkies and even had our wedding in this hotel 10 years ago. We're back in this hotel for our anniversary, however we were a little disappointed with our stay. The bathtub in our corner suite is extremely dirty and stained. We asked the housekeepers to clean it as we wanted to use it. Worse of all, when we filled the tub with water, to our horror, the water was brown in colour!! Not sure if there is proper maintenance done to ensure the water supply is not tainted. The housekeepers also did not refill the complimentary mini bar items despite stating that our suite includes replenishment of the mini bar items on a daily basis. The surface area and tables were not wiped properly as well when they came to clean the room. We hope the management would seriously look into this matter, especially on the water source and overall cleanliness of the suite / bathroom.

Love the rich history of this place! It is certain a grand dame hotel - like Penang’s The Peninsula Hotel - that has 140 years of history. My mum and I enjoyed photographic the Victorian architecture, the curios corridor and looking at the photos of celebrities and notable people who have stayed at the hotel, including Sun Yat-Sen and Michelle Yeoh. The breakfast buffet at Sarkies is satisfying; the pool in the Victory annex is great and we loved our seaview room with balcony.