Tru by Hilton Georgetown

Breakfast staff- Friday staff - Shirley I think was her name. She was polite and very motivated. She had awesome customer service. She not once took a break. Saturday - Jennifer was rude. Seating was limited due to lots of people hanging out after eating. I am handicapped and can’t sit on bar stools. There wasn’t three seats together. We went to computer area. Staff John had first cubby. Next cubby had cleaner bottle on the table and Jennifer was sitting on the stool in the middle of the floor where the carpet and tile meet. She didn’t offer to move so we could have the table. The three of us squeezed into the next cubby. Jennifer sat there the whole time until John asked her to cover while he took the trash out. John was up and down as needed. Jennifer just sat there, in the way. We refused to have to deal with her on Sunday and didn’t have breakfast. She was sitting there the whole time while we were loading our vehicle to leave. She needs to be fired and/or learn what customer service is. Please note that John did a great job. Housekeeping staff - The staff on second floor was great and very helpful at helping us stay stocked on needed supplies. She was great during the whole stay.

Should Not use the Hilton name for the Hotel!! Staff at check was rude. Then at midnight got a call asking if something was leaking in our room. We said no. 1230am get another call asking the same question. We had to get up at 6am for baseball and these people called us asking if something was leaking. Nothing was leaking we were trying to sleep. On top of that the tv kept shutting off the channels didn’t work. The fridge didn’t work. We didn’t have any soap or shampoo in the containers in the bathroom. For over 300 bucks a night and using the name Hilton this hotel was horrible. I should have spent the 60 bucks abs went to the motel 6 would have been the same result.

WORTH THE BUCK The variety of breakfast food was well thought out. The atmosphere was safe and convenient. I especially appreciated the staff's courtesy.

The hallways are miserably hot..I’m sure there is a reason but I so with others while waiting for elevators and everyone was talking about how hot the hallways were

Staff very polite, helpful and friendly!! Very clean room. We were on 3rd floor and room above us very noisey; heard all their footsteps. Close to highway so you can hear the traffic, trucks leaving early in the morning, and dogs barking in the hallways.

I was really surprised on how minimalistic the rooms were. There is only one chair which was a desk chair, so one of us had to sit on the bed no type of furniture other than a shelf that you could put your clothes on our first room, the blind fell off the window and changed us to another room