Fairfield Inn & Suites Lexington Georgetown/College Inn

I cannot believe that Marriott allows this place to be open. It is an actual construction site. I typically choose Fairfield inn's as a clean and safe place to stay with my family (small kids). This was anything but safe, or clean. First, there is no sign or label on the building. We drove around for over 10 minutes passing it many times as it is clearly a CONSTRUCTION SITE (workers going in and out) and looks closed. Only to see one door with the word "Fairfield" etched on it... we walked in having to ask if we were in the right place because we could not believe what we were walking into. The girl at the front desk was anything but apologetic, the only words she said were "NAME" then handed us our keys. The description on the website calls this a "renovated hotel"!! Please tell me how? Maybe a couple rooms have been renovated? Rooms full of drywall dust, and windows still covered in poly that we could not see out of! If it wasn't 10pm after a 10 hour day of travel (with very young kids), we would have left and went elsewhere. I honestly could not believe that I was able to book this hotel with not even so much of a heads up as to the state that it is in. As a platinum member I will definitely be bringing this straight to Marriott. Please don't make the same mistake as I did and book a room here.

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.

This hotel is an abject disgrace! It is under-construction (and according to a nearby hotel operator) has been for more than a year. Marriott should be ashamed of this facility in their portfolio. Obviously, Marriott's manager in charge of quality control over this franchiser is derelict in their dues. I used, what I now know to be USELESS, the BonVoy App to make the reservation. NO mention of "under-construction'...NOTHING! The room was half furnished and not clean. The cords for the television were literally hanging down behind it. The TV did not work and wasn't going to anytime soon. Ruined what was potentially a wonderful night out in the very beautiful and historic community of Georgetown (KY)! This is Marriott's fault, however the franchiser should condemned for attempting to pass this place off as a hotel! I guess this falls outside the "The Fairfield Guarantee"...you know "A Simple Promise" that is posted on the glass front doors.

The hotel's website indicated the facility was being renovated. The renovations were handled well: the public areas were intact and we were given a renovated room, but the directional signs to the rooms hadn't been reinstalled so finding our way was an adventure at first. The room was nice, but we could hear the person next door sneezing, plus road noise from I-75. The internet was erratic. The woman at the front desk was very welcoming, and breakfast was considerably better than the typical Fairfield fare!

Slightly difficult to find. GPS really helps! Extra large room. Clean, pleasant. Breakfast included, but not anything to write home about. Several breakfast restaurants within walking distance nearby. Access to your private Netflix prime TV, etc. Close at front desk.

We have stayed at this inn numerous times and since we came back several times, we obviously were satisfied. This time we stayed two nights. When on the afternoon of the second day, our room had not been cleaned, we mentioned it to the front desk. They informed us they only provide cleaning if you stay for at least 3 nights. So, let me Get this straight. You expect us to pay you the full room rate every night, but every other. Nght you will provide us with only half the service. Got it. So happy to pay for nothing.