Mare Garden

Terrible from start to finish, other guests I spoke to had similar experiences. The 5 star reviews I feel are from friends of the accommodation and maybe fabricated. - numerous issues with the room and no urgency to rectify - the pool is filthy and has algae and mould on the edges, guest’s swimwear turned green - the food area is awful, full with flies and a canteen like atmosphere. Most food was cold and some chicken we were served was raw. The cutlery and glasses were dirty and plates stacked up still wet. People were eating cereal in small coffee cups most mornings as there was barely any bowls. We ate out most nights. Certainly not 4-star. Only positives were the housekeeping staff were great and the area itself is beautiful.

We had an amazing stay at the hotel and we want to give a big thank you to all the team. The pool was very clean and the beach was beautiful. It was pretty crowded though but its fine. I will return next year to this wonderful hotel, lovely people , great food and weather and fantastic views from the beach to the mountains

Me and my partner arrived back from our holiday last week and we did enjoy our stay. I cannot thank housekeeping enough, they made sure our room was cleaned and up to a great standard everyday. The restaurant isn’t in the hotel, it is next to it which is a 2 minute walk (not bad at all). The food was repetitive but it wasn’t bad. There was a lot of option for each sitting and the workers in there were amazing, making sure all food was topped up when it was running low. The waitresses and waiters work so so hard to constantly turn tables for new guests and making sure everything is clean. The only thing I would say is that they need proper air conditioning in the food area. The hotel itself is lovely but unfortunately we will not be returning due to the issues we were faced with. When we first arrived to reception (when we eventually found it), the receptionist asked for our booking details and for us to email screenshots of our booking to an email provided, the fact they didn’t have our booking on their system was worrying in itself. Once we emailed our booking, they then went on to say our room was not ready even though it says check in at 3pm which is the time we arrived, they told us to sit and wait and they would call us when it was ready. Half an hour goes by and we still don’t hear anything. More people to come to check in and all their rooms are ready. I then approach the desk again to ask if the room was ready and one of the ‘new’ receptionists seemed to find it funny and laughed as I was talking to them. Just wow. The woman then said our room was ready and we were shown to our room. The room was a good enough space but the balcony was tiny and it overlooked the pool area so no privacy at all. We had to keep the curtains closed for a lot of the time which was a nightmare on the first few days as the lights stopped working. We were sat in darkness for the first 3 days. I went to reception ask about the lights, again for the same receptionist to laugh and no apology for the lights. The response was ‘yes we know, we’ve had a lot of people telling us. There’s a problem with the system’. Me and my partner avoided reception as much as we could. They are not helpful in the slightest and just to be laughed at was just awful. I didn’t pay all that money to be laughed at. It’s a shame we had a bad experience with reception as the hotel itself has so much potential but they just don’t seem to care and they’re not at all apologetic. The pool area is so dirty. The pool has a layer of suncream on the top of it (which you could see). My bikini turned green from the pool. We know another couple went to reception to complain about the pool in which they responded with that it is cleaned daily. We were there for 10 days and the pool was cleaned once, that is not daily. We went to the beach and it was beautiful, it’s a 5 minute walk from the hotel and the sea was actually cleaner than the hotel pool. So many bars and restaurants along the beach too wh