Gästanvändare
31 januari 2023
Dear travelers who are going to visit the Silver Beach Hotel. We want to provide you with, we believe, important information that can save you from the troubles that we have already encountered (at the moment we are still in the hotel). So, the main issue we complain is disgusting work of air conditioners in the room. The air temperature in a room is too high, which definitely doesn’t allow you to have a normal rest during the day and sleep at night. Especially if you are allergic or have any heart problems. Moreover, at the same time, it is impossible to open the windows at night for two reasons: warm air and a huge number of aggressive mosquitoes. Unfortunately, after a few attempts to fix something, the hotel management eventually refused to solve this problem, advising either to get used to the warm temperature in the room or even leave the hotel (we’ve paid already full price to the travel agency). Initially, they offered our parents (who really need low temperature in the room by night due to health reasons) room with normal air conditioner, but just for few days not for the whole period we are going to stay here. Also, they told us that the hotel has a division into two parts: old and new. The old part (narrow windows, old-fashion rooms and air conditioners) is allocated to the Rainbow travel agency. The new rooms in the new buildings are for their own clients as well as for Booking clients. They will not accommodate Rainbow clients there and will not relocate them in ANY case, only for an additional full price. Here is such an incorrect segregation of customers. Never before in any hotel in the world that we visited, we have not met with such. We believe this absolutely doesn’t correspond to the level of 4 star hotel. In the future, we will publish a private review (advantages and disadvantages) with real photos and videos attached here and on special travel & social media portals. We hope this short review will be useful for you and it will allow you to avoid the situation that we are unpredictable faced with. Thank you for your attention and take care.
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