Calaserena Resort

The animation team at Cala Serena is amazing! Always friendly, enthusiastic and professional, they make every day special with fun activities and great evening shows. They know how to involve both kids and adults without ever being intrusive. Thanks to them, our holiday was truly unforgettable!

This isn’t a plush, immaculately kempt resort. It’s dated in all aspects and even though renovations have been carried out in the accommodation, Its basic at best. Bathrooms are old and grubby looking with poor water pressure. It’s clean enough but not my usual standards. Thats not to say this isn’t a beautiful resort with lots to offer. There are plenty of positives here. The room cards seem to double as a bar card so even all inclusive customers have to present the card at the bar when ordering drinks. You have to add money to this card to purchase things that aren’t included like top end alcohol, specific ice creams and snacks. You even need it for a propper coffee at breakfast which a slow and frustrating affair, with one barrister for the entire dining room. It’s most inconvenient. When you arrive, you get about 25 bits of paper and cards and tags and it’s all very confusing. This needs to be looked at. There is an app to book restaurants and activities. Not very user friendly and you need cash to pay for some activities and cash for beach towel deposit of €10 each. You also keep your towel for a week at a time. It’s not a bad as you think it might me with drying racks on the balcony’s. You get issued sun loungers and an umbrella at the beach soley for your use during your stay, which is so nice not to have to worry where you might find a spot every day. Not very well catered at the beach though with just one small shack serving a limited selection of drinks. Not great for cocktails and not ideal if you are situated farther away. They like paper cups here which is good for sustainability and a good thing but makes the drinks taste funny. You have the same table for breakfast lunch and dinner. Smart idea. The food is okay. You have to remember they’re cooking on mass and the quality and variety are ok. I wasn’t wowed by anything. To get the best from this hotel you really need to be a suite guest as they have additional restaurants solely for their use. There were none available when we booked and not available for upgrade. There are other restaurants you can book into which are nice we visited El Gusto which was nice and the Le Onde at the beach. I’d swerve this one, not impressed. The pools are nice enough, don’t sit too near the outdoor toilets as you get a constant whiff if the wind is blowing in your direction. We always found beds. Most staff are limited with their English but that’s a me problem for not bothering to learn any Italian. The beach and sea is the star of the show here. You won’t be disappointed. There is a rustic forest that winds down to the beach with various activities on the way like horse riding, small children’s waterpark, floodlit astros and much more. This place is fantastic for small children. They seem to cater very well indeed for them. Lots of Italian families here with small children. For us overall, we had a pleasant experience. Relaxed, ate some nice food, took advantage of the paddle boards, tennis, ar

First of all, we were actually impressed and glad that upon arriving early in the morning with no notice to the hotel, they had our room ready. But then once seeing the room - dirty and stuffy, we weren’t too happy anymore. Food is a buffet, so expectations weren’t high to begin with. It is self served, including beverages. The hotel will provide you a “taxi” company business card and they charge you double what the the local taxi cabs will but won’t tell you anything about how to get a hold of a local taxi. We kept the number of a taxi driver from the airport and stuck with him for the remaining of the trip once we realized that the hotel had no intention of helping us out. I also left behind a pair of earrings of no monetary value, but definitely sentimental, had to check out at 4am for an early flight and I forgot to grab them off the table. I reached out to the hotel via email, since their phone never works, and asked if there was any way the earrings can be returned to me, they never responded. Didn’t surprise me though! Anyways, the beach is gorgeous!!! Only good thing about the whole stay. Definitely would not recommend staying here. But maybe close by due to how beautiful the beach is.

We had an awful at this resort. Despite an apparent refurbishment, which wasn't visible anywhere, this resort was inhospitable, untidy and completely uninclusive! If you don't speak or read Italian, don't waste your time going to this resort. They make no effort to communicate in anything other than Italian, and this applies to all the food descriptions in the restaurants, the entertainment and pretty much everything around the resort. They make no effort to communicate food allergies information which feels completely unacceptable in this day and age. We booked this as a luxury getaway for our wedding anniversary and really regret booking here and wasting our money. As others have said, the rooms and resort are tired and uncared for. We complained a few times about water pressure and this was met with useless platitudes from the Director and reception staff. Definitely will not be returning!

Fantastici ragazzi nell' animazione rendono piacevole il soggiorno in questa struttura. È stato un piacere conoscerli e divertirsi insieme a loro. Mi sono sentito come un papà che si diverte insieme ai suoi figli.

Villaggio stupendo in ottima posizione, mare stupendo, personale cortese e sorridente l'animazione davvero ottima grazie Rebecca mi hai fatto tornare la voglia di ballare e allenarmi con il tuo sorriso e le tue capaticta così come Alessandro con il suo coinvolgimento, Flavio molto simpatico, e sheryl che dirige tutti i ragazzi insieme a Ciro, grazie ai ragazzi dell activi point molto gentili, ci vediamo presto 💗