Extended Stay America Suites - Washington DC Germantown Milestone

Clean out of the way location

Genial

The funiture and mirror in bath room very worn. Front desk staff very nice and helpful. No blow dryer for my hair.Room Needs some updating.

I checked in Friday night late. I called the front desk to confirm my room 2 hours before I arrived. It was an India guy who couldn’t speak English. He got upset and hung up on me. When I arrived, he gave my room away and told me I had to pay $180 more to get a bigger room that available. I said no and told him I already paid for my room I’m not going to pay again. He insisted. So I called the brand call center. Then the front desk guy gave me a big room. The next day they made moved all my stuff to the new room. I was late for my business meeting. The problem is you guys put a person who doesn’t understand English to work at the front desk on the busiest night of the week(Friday night) and this is not my statement. This is what the front desk lady during daytime admitted to me “he doesn’t understand English.” I don’t mind being moved to the new room, but I had problem moving the stuff that I already settled in for a night. And both rooms were dirty. The hallway was smelly too.

This is transient housing. People are living here. This is not a nice clean hotel.

Okay stay Room was clean and spacious. Breakfast consisted of packaged muffins and Nutrigrain bars. Coffee, no juice. Price of the room was good for this area. For that reason I would stay there again.