St Andrews Hotel and Spa

From our arrival the staff were very friendly and helpful and truly made us feel welcome. The room and food was excellent, and it has a very relaxing vibe overall. The location is excellent, as you can easily forget that you are in the middle of a city. We will definitely make us of them again.

We had booked a few rooms for a family event. Our experience was mixed at best even considering the relatively reasonable rates. Staff were friendly and helpful and our room was a great size. But it ended there. There is a lack of maintenance for sure - broken slats in the blind, holes in the carpet. The room keys are crazy; essentially almost anything you do to them scrambles them. Don’t put them near your phone, in your wallet, near car keys. Even then they stop working half the time which means a walk to reception to get them reset. And twice when we did this the machine to programme keys wasn’t working so we had to wait. Just crazy. Do not stay in crystal. Apart from the spotlight shining a beam of light through the broken blinds (we had to doctor towels to block the light) the main building fan comes on with a major noise, both day and night. WiFi was sporadic at best in our rooms and breakfast was disappointing - it’s not hard to get a coffee machine for decent coffee, or find decent pastries and nice bread. Also have some clear utensils for serving good. Some people may not want the same utensils for serving slices of ham and cheese and fruit (!!). We definitely won’t be back!

The pool is too deep and doesn’t indicate how deep it is, the smart tv wasn’t working for Netflix and showmax, we didn’t receive enough water in our room, the WiFi connection was very poor

What a massive disappointment. On arrival it looks appealing. Check in went smoothly. Room massive. That’s where it stops. Carpets stained and dirty Tv remote was not working No towels Yea and coffee available but no kettle The cherry on the cake NO HOT WATER in the massive double shower. One shower water trickled out. Extremely disappointing

We were a group of 25 that was booked for accommodation. Arrived at 17:00 after an early flight and long day, upon being told our rooms aren’t ready as it needs to be sanitised. (Check in was at 14:00) We kept asking how long still. They kept postponing. We got our room keys at 21:00. Only to be disgusted by the standards of these rooms. The doors don’t lock. Bedding torn. Filthy carpets and curtains. No wi-fi. TV’s and aircons not working. This was for the majority of the groups rooms. Im curious how bad it must have been to have 25 rooms sanitised while a group of this size is waiting. It took them 10 hours to get the rooms ready. All of us are frequent travellers and have never experienced anything like this. We tried to find different accommodation but unfortunately everything was booked. The restaurant was horrible. Food not up to standard. Do not go to this hotel. It is NOT a 4-star. Not by a long shot. You will be very disappointed

4 Star rating “***”: Let me state upfront for the record, this is the worst accommodation in JHB that I have ever stayed in! Forget 4 star, lucky to be rated as 2 star. Whoever issued the 4 star ratings was either paid off or owns a share in the establishment. Arrived to a receptionist that could barely greet you. Should have known this was a bad start. No offer to assist with luggage despite no lift facilities. Room was basic but like the hotel, in a desperate need for a makeover and renovation. Carpets are dirty, instant coffee sachets and a bar fridge that had frozen over clearly indicating lack of cleaning and attention. No bath or hand towels in the room - but wait - the phones don’t work so you have to make your way back down the stairs to to unfriendly staff. Housekeeping took 15 minutes to bring the towels. Wait there’s more: no hot water. Back down to Ms Morbid to ask for the basics. Wait 30 minutes. Hold on the horror story is just warming up. Shower drain is blocked and just fills up with water. Back downstairs to this time discuss with the manager who is clearly not concerned with the feedback and arranges in house plumbers (a sign that this is a common situation). Plumbers do their thing and the entire room is filled with the stench of foul and insipid water for the rest of the evening. Asked the manager for the early cancellation policy details but he had no idea what this entailed. My 3 night stay ended up being a single night which I would have changed if it wasn’t after hours. Ended up staying at friends for the remainder of my trip and wasn’t even going to try my luck for breakfast after reading the other reviews on the online platforms. Please I urge you to reconsider this venue for your trips! Don’t waste your time and money. The hotel doesn’t care for their guests. The facilities are disgusting. The choice is yours !!