Hotel Artaza

I can’t quite get my head around some of the poor reviews. We were staying here for two nights for the Europa league final. When we checked in the staff were great with all the information, and the hotel manager informed us on the night of the game she would be staying up late to ensure everybody was back okay, a classy touch. The hotel itself is located in a really quiet area, 5 minutes walk to the metro, 15 minutes to the nearest beach, and loads of bars within a 10 minute walking distance too. The rooms were clean and comfortable, and great value for money. I wouldn’t hesitate in staying here again.

The worst hotel i have ever been. No good service at all. They do not emphatize with the guest when there is a problem and they do not know anything about what the word service means. Horrible, just a nightmare ! I do not recommend it to anyone as they will make your stay miserable.

Hotel was very nice. Comfortable room with ample space to relax. All the staff were friendly and accommodating. Food and service excellent!

The hotel is in a good position for the beach at Gexto and for the ferry port. Parking is free but the carpark gets full as the bar restaurant is very popular. The breakfast is good. A slice of delicious tortilla, coffee and freshly squeezed orange juice 5.10€. We would be happy to return

We had the great stay. All of the staff were very friendly and helpful. On arrival Christina was very happy to check us in a bit early. We had dinner in the restaurant and Monique and her friendly staff helped us with the menu and made sure we had a great time. Thanks to all for a very enjoyable stay. Hank and Maryanne from Australia

This is a gem of a hotel! Rated only 2 stars but punches way above its category. Cozy, quietly busy with neighborhood families who come by to sit around on the sunny terrace, or the glass enclosed "fishtank", for mid-day or afternoon coffee or a quick lunch. Also has a full-menu restaurant open for dinner. The rooms are large and sunny with modern bathrooms, some with terrace. Very confortable beds, spotlessly clean. We just held a family reunion and the service was top-notch including a delicious dinner of assorted tapas lovingly served by Rafael, who took great care of us. The staff is very attentive and the area is an elegant residential neigborhood across the river from Bilbao, connected by the convenient metro line, within walking distance.