Premier Inn Gillingham Business Park

This hotel is nothing special to look at from the outside but we recently stayed there for 2 nights. What sets it apart are the staff who work here, From the gentleman who checked us in on our arrival on Sunday afternoon, to Kim who took our order for dinner in the restaurant, nothing was too much trouble. It was only Kim’s second night on duty but she hit the perfect balance of healthy banter and good customer service. At breakfast the next day we met Lucy who again, engaged brilliantly with us and added to our overall experience at this hotel. We stayed to attend a family funeral but the service at this hotel helped to make our stay enjoyable despite the circumstances of our visit to Gillingham, I would highly recommend this hotel and will be back when I next visit family in Gillingham

Very comfortable beds, lovely clean rooms. We were their for a sad family funeral but our stay at this hotel made it more bearable. The staff were very attentive, went the extra mile, the meals and snacks were all excellent and the breakfasts, were very generous and plenty of choice. Kim looked after us for a dinner and Lucy looked after us for breakfasts. Husband is a stroke victim and can only use his left hand, Lucy made sure he had a special serrated knife to enable him to help himself. She was very discreet about it too. Cannot fault this place, and we shall certainly be returning.

Lovely service the staff are super professional and very friendly shoutout to Lou, Tats and Aj! Always makes a stay much more enjoyable when you have good hearted people that put a smile on your face with their attitude, professionalism and kindness

Hotel was everything I expected from premier inn clean room and very friendly staff, my problem was with the Pub next door no staff on the Bar and extremely rude members of staff in the restaurant who refused to book me a table, if your in Gillingham and looking for a nice place to eat try Rowlands a 5 minute drive but make sure you book first as they are always busy.

Had the best 3 night stay, beds were comfortable and warm, overall very clean and spelt fresh, The Reception staff were amazing helped when we needed extra pilliows, coffee sugar & milk. Nothing was to much trouble Shelly & Lou (louise) were amazing. Will definitely be back to stay again.

This premier inn did not disappoint! Bed was comfy and extra pillows to hand, I had asked for an iron before my arrival and it was in my room when I checked in. Staff are very polite and helpful. The lift was out of action and a lovely young lady helped with my bags.