Premier Inn Glasgow City Centre South

Good location for a walk into town. Meals were good in the restaurant for breakfast and dinner. Staff friendly

Walked in to be checked in and was told check in isn’t until 3pm I said I’ve paid extra for early check in, no other words were spoken but to be given my room number and details for breakfast, unwelcoming from the start. Walked in to a dirty room, stains on the table, bedding ripped, black marks all over the base of the shower and dirty hand prints all over the back of the door. Went to speak to reception… We don’t have another room we’re fully booked so I’ll get housekeeping to go and clean it, no apology or anything. While I was downstairs the head housekeeper walked into my room where my daughter was without knocking. Then was asked oh you want the room clean I said yeah i have a list of things to which no one asked where the problem areas were. I then had to ask her clean the table as she was grabbing her things to leave she said I’ll be back I stood at the door and heard her say something to another staff member in a different language and laughed. Then came back in with a pink cloth and wiped the table. Pink clothes are for TOILETS!!! So I went and spoke to the duty manager who was very apologetic and said she’d have a word with her and send someone back to the room, which was fine the things that were missed originally were then cleaned. Later that night after returning for the night about 11 we realised our door would lock but if you pushed the handle down to open the door it would open although it was meant to be locked. So a member of staff came up and we checked no one can gain access from outside which they couldn’t not even staff so that was fine, bed is comfortable and got a good night sleep but I will never go back there and will look at other budget hotels like travel lodge or holiday inn express from now on. I paid £108 for this night away and ideally I would have had a refund and went somewhere else. Never felt so unwelcome in a premier inn before and I travel a lot.

Food was poor wasn’t anything like advertised lasagna was more like a bowl of tomato soup with a block of pasta in the middle Draft and noise coming through the bedroom window long hairs on the table in the bedroom and in the bathroom people were shouting in the corridor early hours was in the morning could hear people walking past and talking in the corridor poor sound proofing

Very enjoyable stay and the staff were very accommodating, perfect for those who want to explore the city centre but don't want to deal with the noise of evening weekend party goers. Other services were easy to locate from the hotel if people didn't want to eat in.

I arrived at reception to realise that I hadn't managed to book my room. It was all very last minute. The lady on reception was so kind and helpful. I made the booking on my phone and was offered a cup of tea whilst I did this. Immediately took the stress out of the situation and I felt relaxed and welcome. The rest of the team were exactly the same, so friendly and customer focused. I felt comfortable to come and go as I pleased, but knew if I needed anything I could ask. The atmosphere in the hotel was upbeat and friendly. The room was so comfortable. Really modern, light and the temperature control was excellent. Being in a hot hotel room is so often the case and ruins your stay. The shower was lovely and everything was spotless. It is a great location, walking distance to the centre of Glasgow. I would highly recommend this hotel and well done to all the team there, you are doing a great job.

Stayed one night as my car is not ulez friendly reasonable price it was handy that the hotel is just outside the ulez making a short trip by taxi to my appointment . only negative was the parking charge of £20 in front of the hotel was at it! Over all a comfy stress free stay