Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

A little disappointing trip this time. Car parking charge now £12, which i don't mind paying, but notification of increase would of been good. Self check in is hopeless, 5 times i had to present my card for payment, and now an extra £15 charge if you wish your room 30 mins early. If cleaned and ready why? We ended going over to the Crowne Plaza and had lunch and drinks there as nothing available at Premier. Mix up with my evening meal, wrong meal delivered, had to chase an member of staff to get it rectified. Fire alarm going off at 2am, is not a "Restful Night" which they are promoting. View from room was a wall, even the car park view is better. All in all a little bit of a disaster stay, has it put me off? to be honest a little, not the same as previous trips.

the staff was lovely and welcoming to us when we arrived as we got ready for a concert to see Chase Atlantic and was a quick walk from the hotel to the ovo hydro. however on departure we had house keeping staff walk in our room whilst we was still in there and it made us feel more rushed to get out but it was only 9am i do understand as i work in a premier inn myself but knocking on the door insted of entering