Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

Room was clean and comfortable. Bathroom was also clean and had toiletries, towels, toilet roll etc. Bed and bedding was comfortable. Tea and coffee available downstairs and in the room. Check in and out was very easy and quick. Suitable for our purpose (one night stay before travelling up to Inverness). Only minor complaints were the noise outside, you could hear vans reversing during the night even though we were on one of the top floors. The room was quite warm, we tried to alter the temp on the thermostat but it didn’t seem to do anything. Parking is discounted for hotel guests but ideally would be free.

Check in was via machines in reception - no one around to advise, this is not a good welcoming to the hotel, what's wrong with an interaction from a human being. Aside, hotel was clean, room comfy and close to event centres. Dinner in restaurant was ok. Asked for starter to come out with main, it didnt. Asked for bread with meal, didnt come. Staff were busy but clearly fed up and lost interest. Breakfast was buffet style and tasty.