Beenmanyplaces
6 mars 2024
Until my check-out experience, this review would have been excellent. My husband and I flew in to meet our son, who lives in Denver, and daughter and family, who were coming to go skiing. We took the train from the airport to Union Station and walked to our hotel downtown. From there, our son provided our transportation. When he had to go back to work, our daughter and family, who rented a car, provided it. They arrived two days later and stayed at The Residence Inn. The clerk SMB at check-out, did not listen to me properly when I explained that we should not have a daily parking fee. She made me feel like I was trying to swindle them, which was very insulting. Although the parking fees were credited, she literally following me out the door and challenged our saying we had no car. We were getting into our daughter's rental vehicle!!!! The hotel itself, and the nice man working later in the days at the front desk was great. One small thing was a ring towel holder that needed fastening, but other than that, the suite was very clean and exceptional. The location is great, it felt safe and is near places to walk to. Please explain to SMB if people could afford to stay in the area, they are not going to be so petty to lie about $24.00. Thank You!!!
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